Best ServiceNow Virtual Agent Alternatives in 2026
Updated
20 platforms from conversational AI platforms ranked against ServiceNow Virtual Agent on the same published basis.
- 1ServiceNow Virtual Agent vs IBM watsonx Assistant
- 2ServiceNow Virtual Agent vs Amazon Lex
- 3ServiceNow Virtual Agent vs Botpress
- 4ServiceNow Virtual Agent vs LiveKit Agents
- 5ServiceNow Virtual Agent vs Telnyx Text-to-Speech API
- 6ServiceNow Virtual Agent vs Gupshup
- 7ServiceNow Virtual Agent vs Rapida AI
- 8ServiceNow Virtual Agent vs Ring AI
- 9ServiceNow Virtual Agent vs Hume AI
- 10ServiceNow Virtual Agent vs Kore.ai
- 11ServiceNow Virtual Agent vs Ada
- 12ServiceNow Virtual Agent vs Bland AI
- 13ServiceNow Virtual Agent vs Cognigy
- 14ServiceNow Virtual Agent vs Haptik
- 15ServiceNow Virtual Agent vs Avaamo Enterprise Conversational AI
- 16ServiceNow Virtual Agent vs Orbitali
- 17ServiceNow Virtual Agent vs Synthflow
- 18ServiceNow Virtual Agent vs Teneo
- 19ServiceNow Virtual Agent vs eGain Conversational AI
- 20ServiceNow Virtual Agent vs Inbenta
ServiceNow Virtual Agent alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | IBM watsonx Assistant | 7.4 | Free plan | $140/mo | API, self-hosted, Web |
| 2 | Amazon Lex | 7.3 | Free plan | $0.50/mo | Android, API, iOS, Web |
| 3 | Botpress | 7.3 | Free plan | $150/mo | API, Web |
| 4 | LiveKit Agents | 7.3 | Free plan | $50/mo | Android, API, iOS, Linux, Mac, self-hosted, Web, Windows |
| 5 | Telnyx Text-to-Speech API | 7.3 | Free plan | $500/mo | API, Web |
| 6 | Gupshup | 7.2 | Free plan | Free | API, Web |
| 7 | Rapida AI | 7.2 | Free plan | $500/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 8 | Ring AI | 7.2 | Free plan | $399/mo | API, Web |
| 9 | Hume AI | 6.9 | No | — | API, iOS, Mac, Web |
| 10 | Kore.ai | 6.9 | No | — | API, self-hosted, Web |
| 11 | Ada | 6.8 | No | — | Android, API, iOS, Web |
| 12 | Bland AI | 6.8 | No | $0.14/mo | API, self-hosted, Web |
| 13 | Cognigy | 6.8 | No | — | API, self-hosted, Web |
| 14 | Haptik | 6.8 | No | — | Android, API, iOS, Web |
| 15 | Avaamo Enterprise Conversational AI | 6.7 | No | — | Android, API, iOS, self-hosted, Web |
| 16 | Orbitali | 6.7 | No | €99/mo | API, Web |
| 17 | Synthflow | 6.7 | No | $2,500/mo | API, Web |
| 18 | Teneo | 6.7 | No | — | API, self-hosted, Web |
| 19 | eGain Conversational AI | 6.6 | No | $0.50/mo | API, Web |
| 20 | Inbenta | 6.6 | No | — | API, Web |
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Questions about ServiceNow Virtual Agent alternatives
What is the best alternative to ServiceNow Virtual Agent?
IBM watsonx Assistant, number 1 in conversational AI platforms with a score of 7.4 out of 10. The others here: Amazon Lex, Botpress, LiveKit Agents and 16 more.
What is the best free alternative to ServiceNow Virtual Agent?
IBM watsonx Assistant is the best-ranked alternative with a free plan. 8 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.