ServicePilot VoIP Monitoring
Ranked in VoIP Monitoring Software·Free trial·paid from $0.50/mo
About
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It discovers voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality analysis can be viewed globally, by site or by user. The service correlates server, network and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, it analyzes the volume of seconds with a bad MOS during a call. Deployment options include SaaS, hybrid and on-premise. A free account provides real-time monitoring without card or bank details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per object per month, with pricing decreasing based on quantity; SaaS Base is $435.00 USD per month per node.
Who it is for
It suits teams monitoring multivendor voice, video and unified communications environments that need call-quality views by site or user. Deployment choices include SaaS, hybrid and on-premise.
What is good
- Discovers voice, video and UC resources automatically
- Call quality views include global, site and user levels
- Correlates infrastructure indicators with call quality
- Offers SaaS, hybrid and on-premise deployment
- Free real-time monitoring requires no payment details
What to know first
- SaaS Base retains 13 months of historical data
- On-premise retention is custom
- On-premise commitments are longer than one year
Verdict
ServicePilot combines resource discovery and call-quality analysis with correlation across server, network and application indicators. Choose deployment and retention terms based on the monitoring history your team needs.
Compared on VoIP monitoring software
- Free plan
- Yesservicepilot.com
- Paid from
- $0.50/moservicepilot.com
- MOS scoring
- Yesservicepilot.com
- Jitter tracking
- Yesservicepilot.com
- Packet-loss tracking
- Yesservicepilot.com
- SIP trunk monitoring
- Yesservicepilot.com
Facts
- Purpose
- ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.servicepilot.com · 30 Sept 2026
- Multivendor support
- The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.servicepilot.com · 30 Sept 2026
- Automatic discovery
- It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.servicepilot.com · 30 Sept 2026
- Call quality
- Call quality analysis covers communications globally, by site and by user.servicepilot.com · 30 Sept 2026
- Performance correlation
- The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.servicepilot.com · 30 Sept 2026
- Avaya metric
- For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.servicepilot.com · 30 Sept 2026
- Deployment
- The page describes SaaS, hybrid and on-premise deployment options.servicepilot.com · 30 Sept 2026
- On-premise commitment
- The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.servicepilot.com · 30 Sept 2026
- Free access
- The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.servicepilot.com · 30 Sept 2026
- Trial
- The pricing page says a 15-day trial can be offered when data retention is needed.servicepilot.com · 30 Sept 2026
- Retention limit
- The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.servicepilot.com · 30 Sept 2026
- Support
- Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.servicepilot.com · 30 Sept 2026
- Hosting
- The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.servicepilot.com · 30 Sept 2026
- Security
- ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.servicepilot.com · 30 Sept 2026
Company
- Headquarters
- Pornichet, Franceservicepilot.com · 28 Sept 2026
Best ServicePilot VoIP Monitoring alternatives
See all 19
Where it ranks on Inferse
Sources
- servicepilot.com/en/voip-monitoring· checked 30 Sept 2026
- servicepilot.com/en/servicepilot-pricing/· checked 30 Sept 2026
- servicepilot.com/en/big-data/· checked 30 Sept 2026