SwiftCase Complaints Management
APIyesOSS—FREE—DOCS4/5
SC6.7#3 of 25
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Complaint Management Software ·No free plan on record· paid from £650/mo
About
SwiftCase Complaints Management is ranked #3 of 25 in complaint management software on Inferse. It runs on API, Web. There is no free plan. Paid plans start at £650/mo.
Compared on complaint management software
- Free plan
- Noswiftcase.co.uk
- Intake channels
- omnichannelswiftcase.co.uk
- Workflow automation
- Yesswiftcase.co.uk
- Escalation rules
- Yesswiftcase.co.uk
- Investigation tools
- Yesswiftcase.co.uk
- SLA tracking
- Yesswiftcase.co.uk
- Reporting depth
- advancedswiftcase.co.uk
Facts
- Purpose
- SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services.swiftcase.co.uk · 30 Sept 2026
- Deadline tracking
- The system calculates the 5-business-day acknowledgement deadline and 8-week final response deadline, with countdown timers and configurable escalation alerts.swiftcase.co.uk · 30 Sept 2026
- Complaint capture
- Structured intake forms capture complaint category, product, channel, and customer vulnerability indicators.swiftcase.co.uk · 30 Sept 2026
- Analysis and reporting
- OLAP pivot tables break complaints down by product, cause, handler, and outcome, and the platform can generate FCA RegData complaint returns from complaint data.swiftcase.co.uk · 30 Sept 2026
- Response letters
- Template-driven final response letters can be populated with case data and include FOS referral rights, outcome summaries, and redress details.swiftcase.co.uk · 30 Sept 2026
- FOS referrals
- The system keeps a time-stamped complaint audit trail and can export the full complaint file in chronological order for a Financial Ombudsman referral.swiftcase.co.uk · 30 Sept 2026
- Integrations
- The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs.swiftcase.co.uk · 30 Sept 2026
- Security
- SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging.swiftcase.co.uk · 30 Sept 2026
- Implementation
- The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints.swiftcase.co.uk · 30 Sept 2026
- Pricing limits
- All plans include unlimited users, while monthly email and event allowances and overage pack rates vary by plan.swiftcase.co.uk · 30 Sept 2026
- Maker
- SwiftCase is made by Livepoint Software Solutions, which the maker describes as a UK company founded in Liverpool in 2013.swiftcase.co.uk · 30 Sept 2026
Company
- Headquarters
- United Kingdomswiftcase.co.uk · 28 Sept 2026
Best SwiftCase Complaints Management alternatives
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Where it ranks on Inferse
Sources
- swiftcase.co.uk/software/complaints-management-software· checked 30 Sept 2026
- swiftcase.co.uk/platform/integrations/· checked 30 Sept 2026
- swiftcase.co.uk/platform/security· checked 30 Sept 2026
- swiftcase.co.uk/pricing/· checked 30 Sept 2026
- swiftcase.co.uk/what-is-swiftcase/· checked 30 Sept 2026