Thentia Cloud Complaints & Investigations
DOCS4/5
TC5.4#18of 25
outWeb
Ranked in Complaint Management Software
About
Thentia Cloud Complaints & Investigations is ranked #18 of 25 in complaint management software on Inferse. It runs on Web.
Compared on complaint management software
- Intake channels
- webthentia.com
- Workflow automation
- Yesthentia.com
- Investigation tools
- Yesthentia.com
- Reporting depth
- customthentia.com
Facts
- Purpose
- Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database.thentia.com · 9 Oct 2026
- Online complaints
- The public complaints portal lets people submit complaints about licensees, and regulatory staff receive real-time notifications when submissions are captured.thentia.com · 9 Oct 2026
- Form customization
- A drag-and-drop editor lets agencies customize complaint forms to meet regulatory requirements.thentia.com · 9 Oct 2026
- Case creation
- Staff can triage submitted complaints and create case records to initiate investigations.thentia.com · 9 Oct 2026
- Case details
- Case records can include activities, dispositions, evidence, contacts, hearing details, outcomes, witness details, interview notes, judgments, and charges.thentia.com · 9 Oct 2026
- Public notices
- Users can create public notices within the platform and publish them to the online database.thentia.com · 9 Oct 2026
- Accessibility
- The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.thentia.com · 9 Oct 2026
- Integrations
- Thentia says its platform can integrate with any API-supported, third-party web-based application.thentia.com · 9 Oct 2026
- Authentication
- The security overview lists Google OpenID, Azure, Office 365, ADFS, and SAML2 as supported federated authentication methods, with two-factor authentication available.thentia.com · 9 Oct 2026
- Security and compliance
- Thentia states that Thentia Cloud is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.thentia.com · 9 Oct 2026
- Data protection
- The security overview says data is stored in AWS, S3 data is encrypted at rest with AES-256, and data in transit is protected with TLS encryption.thentia.com · 9 Oct 2026
- Availability and backups
- Thentia says the platform targets uptime of at least 99.8% and provides hourly data backups.thentia.com · 9 Oct 2026
- Support
- Thentia provides a support knowledge base and lets users submit an inquiry through its contact form.support.thentia.com · 9 Oct 2026
- Intended users
- Thentia describes its platform as designed for occupational and non-occupational regulators, including self-regulated and government entities.thentia.com · 9 Oct 2026
- Company history
- Thentia says it has worked with self-regulated and government entities since 2014.thentia.com · 9 Oct 2026
- Public complaints
- Members of the public can submit licensee complaints through an online portal, and regulatory staff receive real-time notifications.thentia.com · 9 Oct 2026
- Configurable forms
- A drag-and-drop online form editor lets agencies customize complaint forms to their regulatory requirements.thentia.com · 9 Oct 2026
- Case management
- Staff can triage complaints, create case records, and document evidence, witnesses, interviews, hearings, outcomes, judgments, and charges.thentia.com · 9 Oct 2026
- Device access
- The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.thentia.com · 9 Oct 2026
- Security
- Thentia says the platform is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.thentia.com · 9 Oct 2026
- Support access
- Thentia says its support team is in-house and local, with 24/7 ticketing-system support and phone support during business hours.thentia.com · 9 Oct 2026
Company
- Headquarters
- Toronto, Ontario, Canadathentia.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- thentia.com/complaints-investigations/· checked 9 Oct 2026
- thentia.com· checked 9 Oct 2026
- thentia.com/security-overview/· checked 9 Oct 2026
- support.thentia.com/hc/en-us· checked 9 Oct 2026
- thentia.com/about/· checked 9 Oct 2026
- thentia.com/deployment/· checked 9 Oct 2026