Tessio
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TE5.9#16of 22
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Ranked in AI IT Service Desk Software·Free plan
About
Tessio is ranked #16 of 22 in AI IT service desk software on Inferse. It runs on Self-hosted, Web. There is a free plan.
Compared on AI IT service desk software
Facts
- Product
- Tessio is an IT service desk platform with an AI teammate called Tess built in.github.com · 30 Sept 2026
- AI features
- Tess can triage tickets, route them to teams, draft replies, summarize, find similar tickets, and search the queue in natural language.github.com · 30 Sept 2026
- Knowledge base
- The knowledge base supports article revisions, and Tess can answer from its content with cited sources.github.com · 30 Sept 2026
- Service desk features
- The core toolkit includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports, and a brandable requester portal.github.com · 30 Sept 2026
- LLM integrations
- Tess can connect to OpenAI and OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, vLLM, and local gateways.github.com · 30 Sept 2026
- Privacy
- The maker says self-hosted deployments send data only to the LLM endpoint chosen by the customer, and Tessio is not configured for telemetry, analytics, or phone-home behavior.github.com · 30 Sept 2026
- AI controls
- The maker says personally identifiable information is redacted at the model boundary, and AI stays off until an LLM key is provided.github.com · 30 Sept 2026
- Enterprise security
- SSO/OIDC and an audit log viewer are listed for Enterprise and Cloud; SCIM provisioning, custom roles/advanced RBAC, and advanced SLA are marked for a future release.github.com · 30 Sept 2026
- Deployment
- Self-hosting options include Docker Compose, a single-container setup, and Kubernetes; the maker also lists a hosted Cloud edition.github.com · 30 Sept 2026
- Licensing
- The Community edition is self-hosted and AGPL-licensed; the repository says the enterprise directory is commercial.github.com · 30 Sept 2026
- Intended users
- The maker describes Tessio as an open alternative to ServiceNow, Zendesk, and Freshservice for teams that want their tickets and data on their own infrastructure.github.com · 30 Sept 2026
- Notable limit
- Community includes five admin/agent seats, while requesters are unlimited and free across editions.github.com · 30 Sept 2026
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Where it ranks on Inferse
Sources
- github.com/tessio-ai/tessio· checked 30 Sept 2026