Amazon Connect

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Amazon Connect is ranked #1 of 93 in call center software on Inferse. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered.

Compared on call center software

Free plan: Noaws.amazon.com
Inbound calling: Yesaws.amazon.com
Outbound dialer: Yesaws.amazon.com
IVR builder: Yesaws.amazon.com
Digital channel scope: omnichannelaws.amazon.com
Workforce management: Yesaws.amazon.com

Facts

Free plan: Noaws.amazon.com · 23 Sept 2026
Inbound calling: Yesaws.amazon.com · 23 Sept 2026
Outbound dialer: Yesaws.amazon.com · 23 Sept 2026
IVR builder: Yesaws.amazon.com · 23 Sept 2026
Digital channel scope: omnichannelaws.amazon.com · 23 Sept 2026
Workforce management: Yesaws.amazon.com · 23 Sept 2026
Product Positioning: AI-native solution for delivering exceptional experiences across customer interactions.aws.amazon.com · 27 Sept 2026
Experience Scope: Powers interactions from proactive outreach through self-service resolution and agent assistance.aws.amazon.com · 27 Sept 2026
Supported Channels: Supports voice, chat, email, SMS, web, WhatsApp, Apple Messages, and more.aws.amazon.com · 27 Sept 2026
Pricing Model: Pay-as-you-go with no minimums, long-term contracts, seat licensing, or token charges.aws.amazon.com · 27 Sept 2026
AI Included: AI capabilities are included in the channel price without separate AI license fees.aws.amazon.com · 27 Sept 2026
Usage Scaling: Costs scale with actual usage.aws.amazon.com · 27 Sept 2026
Free Offer: The pricing page offers a free start option, but does not state a free-tier allowance or limits.aws.amazon.com · 27 Sept 2026
Security Boundary: Data, models, and conversation logic remain within one AWS trust boundary.aws.amazon.com · 27 Sept 2026
Compliance Support: HIPAA eligible and supports PCI DSS, FedRAMP, SOC, ISO 27001, and GDPR.aws.amazon.com · 27 Sept 2026
Encryption And Region: Data is encrypted at rest and in transit and stays in the chosen AWS Region.aws.amazon.com · 27 Sept 2026
Access Control: Role-based permissions govern builders, approved models, and permitted AI responses.aws.amazon.com · 27 Sept 2026
Experience Design: Business users can build conversational AI experiences on a no-code visual canvas.aws.amazon.com · 27 Sept 2026
Launch Timing: Pre-built templates can get a first use case live in weeks rather than months.aws.amazon.com · 27 Sept 2026
Live Sync: Synchronizes voice conversations with an on-screen interface for guided forms and transactions.aws.amazon.com · 27 Sept 2026
Context Continuity: Customers can move between channels without repeating themselves.aws.amazon.com · 27 Sept 2026
Integrations: A customer reference says it integrates seamlessly with everything else they operate.aws.amazon.com · 27 Sept 2026
Professional Services: AWS Professional Services offers implementation expertise and complexity reduction.aws.amazon.com · 27 Sept 2026
Analyst Recognition: Recognized as a Gartner Magic Quadrant leader and Forrester Wave leader in 2025.aws.amazon.com · 27 Sept 2026
Product: Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels.aws.amazon.com · 28 Sept 2026
AI agents: Its AI agents can autonomously resolve requests such as processing returns, updating accounts, and rebooking flights, and can pass interaction context to a human agent when needed.aws.amazon.com · 28 Sept 2026
Design: Business and CX teams can design conversational experiences on a no-code visual canvas with the agentic CX designer.aws.amazon.com · 28 Sept 2026
Channels: The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels.aws.amazon.com · 28 Sept 2026
Live Sync: Live Sync synchronizes a voice conversation with an on-screen interface so customers can follow forms, options, and confirmations in real time.aws.amazon.com · 28 Sept 2026
Workforce: Agent features include real-time assistance, step-by-step guides, post-contact summaries, screen recording, and performance evaluations.aws.amazon.com · 28 Sept 2026
Analytics: The service provides real-time and historical metrics, conversational analytics, and an analytics data lake that supports zero-ETL access to third-party sources.aws.amazon.com · 28 Sept 2026
Integrations: AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow.docs.aws.amazon.com · 28 Sept 2026
Security: AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service.docs.aws.amazon.com · 28 Sept 2026
Compliance: AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer.docs.aws.amazon.com · 28 Sept 2026
Usage and limits: AWS describes pay-as-you-go pricing with no minimums, long-term contracts, seat-based licensing requirements, or tokens; prices may vary by region, communication type, and third-party provider.aws.amazon.com · 28 Sept 2026
Who it is for: AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents.docs.aws.amazon.com · 28 Sept 2026