Whatfix

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About

Whatfix is ranked #10 of 41 in customer self-service software on Inferse. It runs on Android, API, Browser extension, iOS, macOS, Self-hosted, Web, Windows. There is a free plan. A free trial is offered.

Compared on customer self-service software

Free plan: Nowhatfix.com

Facts

What it does: Whatfix describes itself as an enterprise digital adoption platform that helps organizations and users maximize the benefits of software.whatfix.com · 30 Sept 2026
In-app guidance: Its guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers.whatfix.com · 30 Sept 2026
Analytics: Product Analytics can track user actions and application adoption, and its Standard plan is included free with a DAP Web & Desktop plan.whatfix.com · 30 Sept 2026
Mobile support: Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS.support.whatfix.com · 30 Sept 2026
Desktop and virtual environments: Whatfix lists desktop application support and virtual desktop support for environments including Citrix and Azure Virtual Desktop.whatfix.com · 30 Sept 2026
Integrations: Its integrations directory lists products including Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI.whatfix.com · 30 Sept 2026
Security controls: Pricing page features include SSO, IP whitelisting, audit logs, and data residency selection.whatfix.com · 30 Sept 2026
Self-hosting: Whatfix offers cloud and self-hosted deployment options, while noting some Standard and Premium features may not be available with self-hosted deployment.whatfix.com · 30 Sept 2026
Support: Standard customer support is available 24 hours a day, Monday through Friday, and plans list a named Customer Success Manager and content author training.whatfix.com · 30 Sept 2026
Pricing basis: Subscription pricing combines a flat product and plan fee with user license fees based on employee user counts or customer-facing monthly active users.whatfix.com · 30 Sept 2026
Free trial: Whatfix says users can sign up for a free trial; the pricing page does not state its duration.whatfix.com · 30 Sept 2026
Company origin: Whatfix says it was co-founded by Khadim Batti and Vara Kumar in 2014.whatfix.com · 30 Sept 2026