Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 25 as of 3 October 2026, ahead of Hightouch and Salesforce for Restaurants. The best-ranked option with a free plan is Hightouch. The lowest first paid tier on this page is Zoho CRM at $14/mo.
Retail CRM software helps you coordinate customer relationships across campaigns, ecommerce and in-store sales. Compare campaign automation and customer segmentation with the depth of unified shopper profiles, then check how ecommerce and POS integration fit your existing setup. Loyalty programs and store limits may matter as your operation grows, while free plans and paid-from pricing help frame the cost. Zoho CRM and Aptos Retail lead the ranking, followed by Ometria and Custobar among the early entries. Use the listed criteria to weigh customer engagement features against the practical needs of your retail stack.
25 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Unified shopper profiles | |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoho CRM | 7.4 | RecognisedAPIDocumented | $14/mo | Yes | 14 /user/mo | — | View |
| 2 | Hightouch | 7.2 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 3 |  Salesforce for Restaurants | 6.9 | RecognisedAPIDocumented | $25/mo | No | — | Yes | View |
| 4 | Ometria | 6.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 5 |  Aptos Retail | 6.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 6 |  Bluecore | 6.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 7 | Tealium AudienceStream CDP | 6.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 8 | Treasure AI Composable CDP | 6.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 9 | CleverTap | 6.6 | RecognisedAPIDocumented | $85/mo | No | — | — | View |
| 10 |  Custobar | 6.6 | RecognisedAPIDocumented | €548/mo | No | — | Yes | View |
| 11 | BlueConic | 5.7 | RecognisedAPIDocumented | Free | — | — | — | View |
| 12 |  Veras Reach | 5.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 13 |  Xeno | 5.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 14 |  PangoCDP | 5.3 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 15 | Comarch Accounts Payable Automation | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 | MoEngage | 5.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 17 | Optimove | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 | Netcore Customer Engagement | 5.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 19 | Oracle Retail Customer Engagement | 5.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 20 | WebEngage | 5.0 | RecognisedAPIDocumented | — | — | — | — | View |
| 21 | Antavo | 4.9 | RecognisedAPIDocumented | — | No | — | — | View |
| 22 |  TCS BaNCS for Treasury | 4.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 23 | Eagle Eye AIR | 4.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 24 |  Annex Cloud Loyalty Experience Platform | 4.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 25 | Lexer CDP | 4.7 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which retail CRM software is ranked first on Inferse?
Zoho CRM is ranked #1 of 25 with a score of 7.4. Hightouch is second and Salesforce for Restaurants third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.