Customer Service·Standings
Compare Support Bots by Features and Platforms
Support bots answer customer questions and route requests; choose based on the channels you use and how well a bot can handle answers and handoffs.
The board compares a signal score out of 10, plus marks for a public API, open-source code and a free tier. It also lists platform support, pricing, languages, knowledge sources and resolution reporting.
- 20 platforms
- 3 with a public API on this page
- 11 with a free tier
- Checked 10 Oct 2026
- 1 C
Chatwootchatwoot.comA support tool for web and mobile with a free plan, paid options, and code you can host yourself.
- 2 F
Freshdeskfreshworks.comA support platform with a shared inbox and service-level agreement management; plans start at $19 monthly.
- 3 CChatbasechatbase.co
A support chatbot platform for web, mobile, and API use, with a free plan and paid plans from $40 a month.
- 4 SSteptstepped.ai
A support bot tool with AI setup, help article replies, human handoff, and 500 included conversations.
- 5 IIntercomintercom.com
A chat tool for customer support on web and mobile, with plans from $29 per user monthly.
- 6 CCeletelceletel.com
A support bot builder for web and API use, with visual flows, multichannel deployment, and a free plan.
- 7 D
Denserdenser.aiA support bot for web and API use, with knowledge-base answers, multichannel deployment, and a free plan.
- 8 T
TeamSupportteamsupport.com - 9 C
ChatBotchatbot.comA website tool for automated chats, with an API, plans from $19 per user monthly, and a 14-day trial.
- 10 HCHay.chathay.chat
A support bot with knowledge-base answers and human handoff, available for web and API use.
- 11 C
ChatterMatechattermate.chatA support bot builder with AI generation, knowledge-base answers, multichannel deployment, and a free plan.
- 12 KPKonversio Pilotkonversio.org
A free, self-hosted support agent that answers questions, drafts replies, routes issues, and passes chats to people.
- 13 GC
Genesys Cloud Agentic Virtual Agentgenesys.comA virtual agent for voice and digital channels that handles multi-step tasks using approved tools and guardrails.
- 14 CCognigycognigy.com
A support bot builder for web, API, and self-hosted use, with visual flows and multichannel deployment.
- 15 HSHey Supporthey.support
An AI support agent that routes and automates work across web, voice, messaging, email, and Slack.
- 16 SASalesforce AgentforceSalesforce
A web-based agent tool with a free plan, scheduled tasks, browsing, and steps for human approval.
- 17 IInteraOneinteraone.app
A support bot with generative answers, real-time knowledge, and agent handoff for web, email, and messaging.
- 18 OOpenopen.cx
A web-based AI service agent with automated routing and workflow automation.
- 19 HAHubSpot Agent Builderhubspot.com
A builder for customer, sales, data, and other agents, published through HubSpot tools and workflows.
- 20 ZAZendesk AI Agentszendesk.com
AI agents handle support across web, mobile, voice, email, social, and messaging, with workflow actions.
Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise
How to choose
Which customer channels does it need to support?
Start with the places customers already contact you. Compare the listed customer channels and supported platforms, including web, API, self-hosted, Android, iOS and Linux.
A public API can help connect software, but check the specific channels and integrations you need before choosing.
Can it answer from the knowledge sources I use?
Compare the knowledge sources field with the material your team wants the bot to use. Also check whether generative AI answers are included in the comparison.
For example, ChatterMate is listed with a free plan and paid plans from $19 per month. Its price alone does not establish which knowledge sources it supports.
Can it hand a conversation to a person?
Check the agent handoff field if customers may need help from a person. Resolution reporting is another comparison point if you need to review how requests were resolved.
These fields help frame what to verify with a provider; the board's comparison labels do not guarantee a particular workflow.
How can I compare plans and trials?
Compare the free plan, paid-from price and free-trial details separately. A free plan and a time-limited trial are different ways to try a product.
Denser is listed with a free plan, paid plans from $39 per month and a 7-day trial. Hey Support is listed with a free plan, paid plans from $19 per month on annual billing, and a 15-day trial.
Can I run it where I need to?
Check the platform marks for your intended setup. The comparison includes web, API, self-hosted, Android, iOS and Linux.
If you need to run software on your own infrastructure, confirm self-hosting details with the maker. Open-source code is a separate mark from self-hosted availability.
Questions
What should I look for in a customer support bot?
Compare customer channels, knowledge sources, generative AI answers, supported languages, agent handoff and resolution reporting. Also check platforms and pricing.
How do I know if a support bot has a free plan or trial?
Check the free-plan and free-trial details separately. A free plan is not the same as a time-limited trial.
Can I self-host a support bot?
Self-hosted availability is one of the platform fields. Check the specific product's details with its maker before deciding.
What does the support bot signal score mean?
It is a score out of 10 based on maker-published information about use, public API access, documentation depth, open-source code and a free tier to try.
How can a support bot pass a customer to a person?
Use the agent handoff comparison field, then confirm with the maker how the handoff works for your customer channels.
Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure