Chatwoot

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Chatwoot is an open-source customer support platform combining an omnichannel inbox with a customizable knowledge base. The inbox brings website chat, email, WhatsApp, social networks, messaging, voice, SMS, and API conversations together. Teams can coordinate through private notes, assignments, labels, canned replies, mentions, and activity logs. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and use help-center content. Help-center portals support multiple brands or products, multilingual content, and AI-powered search. The API, webhooks, and bot connections support custom workflows, and Chatwoot can run in the cloud or on customer infrastructure. The free Hacker plan supports up to two agents and 500 conversations per month, with 30-day data retention. Cloud Startups costs $19.00 USD per agent per month, billed annually; Business costs $39.00 USD per agent per month, billed annually; Enterprise costs $99.00 USD per agent per month, billed annually. Community Edition is free to self-host, but excludes Captain AI, voice calls, and SSO/SAML.

Who it is for

Chatwoot suits support, sales, or engagement teams that want customer conversations in one place. Its API and self-hosting options also suit teams connecting custom workflows or running support software on their own infrastructure.

What is good

Open-source platform with cloud and self-hosted options.
Inbox unifies chat, email, social, voice, SMS, and API.
Captain can summarize conversations and suggest replies.
Knowledge base supports multiple multilingual portals.
API and webhooks support custom workflows.

What to know first

Hacker plan allows up to two agents.
Hacker plan allows 500 conversations per month.
Community Edition excludes Captain AI, voice calls, and SSO/SAML.
Cloud plan prices are per agent and billed annually.

Verdict

Chatwoot pairs shared customer conversations with AI assistance, self-service knowledge portals, and custom integration options. Compare the Hacker limits and Community Edition exclusions with the needs of the team and deployment.

Compared on help desk software

Free plan: Yeschatwoot.com
Paid from: Freechatwoot.com
SLA management: Yeschatwoot.com
Help center: Yeschatwoot.com
API access: Yeschatwoot.com
Included agent seats: 2chatwoot.com

Facts

Website chatbot: Yeschatwoot.com · 20 Sept 2026
Live agent chat: Yeschatwoot.com · 20 Sept 2026
Visitor tracking: Yeschatwoot.com · 20 Sept 2026
Chat channels: omnichannelchatwoot.com · 20 Sept 2026
Listed integrations: 15chatwoot.com · 20 Sept 2026
Free Trial: Chatwoot offers a 15-day free trial.chatwoot.com · 28 Sept 2026
Refund Policy: Cloud plans are refundable based on cancellation date and unused time.chatwoot.com · 28 Sept 2026
AI Credit Price: Additional Captain AI credits cost $20 per 1,000 credits.chatwoot.com · 28 Sept 2026
Free Plan Limit: The Hacker plan includes up to 2 agents and 500 conversations per month.chatwoot.com · 28 Sept 2026
Supported Channels: Channels include website chat, email, social, messaging, voice, SMS, and API channels.chatwoot.com · 28 Sept 2026
WhatsApp Support: Chatwoot supports customer engagement through WhatsApp with rich content messages.chatwoot.com · 28 Sept 2026
Live Chat Widget: Users can customize widget colors, language, text, and design.chatwoot.com · 28 Sept 2026
Developer API: The API supports custom integrations and tailored support solutions.chatwoot.com · 28 Sept 2026
Multiple Portals: Teams can create dedicated portals for customer segments, brands, or products.chatwoot.com · 28 Sept 2026
Custom Domain SSL: Cloud customers using a custom portal domain receive SSL certificates.chatwoot.com · 28 Sept 2026
Self Hosting: Chatwoot can be hosted on a customer's own server and infrastructure.chatwoot.com · 28 Sept 2026
Security Certification: Chatwoot states that it is SOC 2 Type II compliant.chatwoot.com · 28 Sept 2026
Open Source: Chatwoot is open source and self-hosted, with a GitHub presence.chatwoot.com · 28 Sept 2026
Cloud Hosting: Chatwoot Cloud runs on AWS servers located in the United States.chatwoot.com · 28 Sept 2026
Data Export: Users can export conversations, contacts, and other data through the API.chatwoot.com · 28 Sept 2026
Customer Base: Chatwoot says it is used by more than 15,000 businesses or organizations.chatwoot.com · 28 Sept 2026
Company Identity: Chatwoot Inc. owns the product.chatwoot.com · 28 Sept 2026
Product: Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base.chatwoot.com · 28 Sept 2026
Omnichannel inbox: It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram, LINE, TikTok, X, SMS, voice, and API conversations in one inbox.chatwoot.com · 28 Sept 2026
AI assistant: Captain is Chatwoot’s built-in AI agent for answering customer questions, suggesting replies, summarizing conversations, and using help-center content.chatwoot.com · 28 Sept 2026
Team collaboration: The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs.chatwoot.com · 28 Sept 2026
Knowledge base: Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search.chatwoot.com · 28 Sept 2026
Custom integrations: Its API channel provides REST API access, webhooks, and custom-platform integrations for creating and managing conversations.chatwoot.com · 28 Sept 2026
Bot integrations: The Agent Bot API can connect bots built with Claude, OpenAI, Gemini, LangChain, n8n, custom code, or Dialogflow.chatwoot.com · 28 Sept 2026
Self-hosting: Chatwoot can be deployed on cloud or on-premises infrastructure using AWS, Azure, Google Cloud, DigitalOcean, Docker, Kubernetes, Linux, or Heroku deployment methods.chatwoot.com · 28 Sept 2026
Security: Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules.chatwoot.com · 28 Sept 2026
Support: Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours.chatwoot.com · 28 Sept 2026
Audience: Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place.chatwoot.com · 28 Sept 2026