Best Video Customer Support Software in 2026
23 video customer support software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Screen sharing | |
|---|---|---|---|---|---|---|---|---|
| 1 | Median | 8.3 | RecognisedAPIDocumented | $25/mo | Yes | 25 /user/mo | Yes | View |
| 2 | Blitzz Visual Remote Assistance | 8.2 | RecognisedAPIDocumented | $175/mo | No | 35 /user/mo | Yes | View |
| 3 | XMReality Remote Guidance | 7.7 | RecognisedAPIDocumented | $35/mo | No | 35 /user/mo | Yes | View |
| 4 | LiveCall | 7.1 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 5 | Surfly | 6.9 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 6 | Zoho Assist | 6.6 | RecognisedAPIDocumented | $10/mo | Yes | — | — | View |
| 7 | Recursive Labs Visual Engagement Platform | 6.3 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 8 | ViiBE | 6.3 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 9 | Cobrowse.io | 6.1 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 10 |  TechSee VIA Platform | 5.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 11 |  Help Lightning Remote Assistance | 5.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 12 |  RemoteCall | 5.8 | RecognisedAPIDocumented | $40.84/mo | No | 40.84 /user/mo | — | View |
| 13 |  OnSight RVX | 5.6 | RecognisedAPIDocumented | — | No | — | — | View |
| 14 |  SupportScreen | 5.5 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 15 |  Univerx Co-browsing | 5.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 16 |  Cardina | 5.3 | RecognisedAPIDocumented | — | No | 69 /user/mo | Yes | View |
| 17 |  Viewabo | 5.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 18 |  Visual Assistance | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 19 |  Glia CoBrowsing | 5.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 20 |  Grypp Universal CoBrowse | 5.0 | RecognisedAPIDocumented | — | — | — | No | View |
| 21 | CobrowseApp | 4.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 22 |  Fullview Cobrowsing | 4.7 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 23 |  giosg | 4.5 | RecognisedAPIDocumented | — | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which video customer support software is ranked first on Inferse?
Median is ranked #1 of 23 with a score of 8.3. Blitzz Visual Remote Assistance is second and XMReality Remote Guidance third.
How many of these have a free plan?
4 of the 23 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho Assist has the lowest first paid tier we found: $10/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.