Best Voice of Customer Software in 2026
Updated
In short: Qualtrics is ranked #1 of 26 as of 3 October 2026, ahead of Hello Customer and Qwary. The best-ranked option with a free plan is Alchemer. The lowest first paid tier on this page is Qwary at $16.58/mo.
26 voice of customer software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Feedback sources | |
|---|---|---|---|---|---|---|---|---|
| 1 | Qualtrics | 8.5 | RecognisedAPIDocumented | $420/mo | Yes | 420 /mo | — | View |
| 2 | Hello Customer | 8.3 | RecognisedAPIDocumented | — | No | — | Surveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback | View |
| 3 | Qwary | 8.1 | RecognisedAPIDocumented | $16.58/mo | Yes | 199 /mo | In-product, website, email, link, mobile, video, audio | View |
| 4 |  CustomerGauge | 7.5 | RecognisedAPIDocumented | — | No | — | Surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app | View |
| 5 |  Alchemer | 7.5 | RecognisedAPIDocumented | Free | — | — | — | View |
| 6 |  QuestionPro | 7.5 | RecognisedAPIDocumented | $83/mo | Yes | — | — | View |
| 7 |  Thematic | 7.4 | RecognisedAPIDocumented | $2083.33/mo | No | — | Surveys, support complaints and tickets, calls, chats, emails, online reviews, app store reviews, social media, community chat, and uploaded or warehouse data | View |
| 8 | AskNicely | 7.3 | RecognisedAPIDocumented | — | No | — | — | View |
| 9 |  Feedbackly | 7.0 | RecognisedAPIDocumented | €16.58/mo | No | — | Email, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets | View |
| 10 | Netigate | 6.5 | RecognisedAPIDocumented | — | No | — | Surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook | View |
| 11 | Chattermill | 6.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 12 | Alida | 6.4 | RecognisedAPIDocumented | — | — | — | Surveys, digital intercepts, discussion forums, video interviews and focus groups, usability testing; email, in-app and web intercept channels | View |
| 13 |  Pisano | 6.2 | RecognisedAPIDocumented | — | No | — | Email, SMS, link surveys, WhatsApp, two-way SMS, mobile apps, web widgets, digital and physical QR codes, push notifications, kiosks, CATI, Google Play, Apple App Store, Glassdoor, Trustpilot, Google Maps Reviews, Şikayetvar | View |
| 14 |  Medallia | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 15 | Enterpret | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 | UserVoice | 5.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 17 | BuildBetter | 5.8 | RecognisedAPIDocumented | — | No | — | Call recordings, support tickets, Slack, CRM, surveys, emails, CSVs, documents, public feedback boards, and connected integrations | View |
| 18 | TheySaid | 5.7 | RecognisedAPIDocumented | — | Yes | 49 /mo | Surveys, interviews, polls, forms, user tests, voice responses, shareable links, email, website embeds, pop-ups, QR codes | View |
| 19 | Kapiche | 5.6 | RecognisedAPIDocumented | — | No | 1,060 /mo | Surveys, support conversations, reviews, social media, calls, chat, email, CRM data | View |
| 20 | Unwrap | 5.3 | RecognisedAPIDocumented | — | No | — | Support tickets and chats, surveys, app and review sites, social posts, call transcripts, and uploaded data | View |
| 21 | SentiSum | 5.2 | RecognisedAPIDocumented | — | No | — | — | View |
| 22 | Hark | 5.0 | RecognisedAPIDocumented | — | No | — | Support workflows and surveys; video, audio, screen recordings, images, and text submissions | View |
| 23 | Keatext | 4.9 | RecognisedAPIDocumented | — | No | 550 /mo | Surveys, public reviews, support tickets, CSV uploads, and connected feedback platforms | View |
| 24 |  Verint Voice of the Customer | 4.8 | RecognisedAPIDocumented | — | — | — | Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints | View |
| 25 | Mebius Voice of Customer | 4.7 | RecognisedAPIDocumented | — | No | — | Online reviews, in-store QR feedback, and staff feedback | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which voice of customer software is ranked first on Inferse?
Qualtrics is ranked #1 of 26 with a score of 8.5. Hello Customer is second and Qwary third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Qwary has the lowest first paid tier we found: $16.58/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.