8x8 Contact Center vs Genesys Workforce Engagement Management
Genesys Workforce Engagement Management
5.3 #26 in Contact Center Workforce Management Software
About Genesys Workforce Engagement Management| 8x8 Contact Center | Genesys Workforce Engagement Management | |
|---|---|---|
| Free plan | No | |
| Paid from | £2.33/mo | |
| Platforms | Android, api, iOS, macOS, Web, Windows | Android, iOS, macOS, Web, Windows |
| Free plan | No | No |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Paid from | 99 /mo | 155 /user/mo |
| Channels supported | SMS, WhatsApp, RCS, Viber, LINE, Zalo, voice, video | |
| Pricing model | payg | |
| Programmable voice | Yes | |
| Programmable messaging | Yes | |
| Programmable video | Yes | |
| SDK platforms | iOS, Android | |
| Phone number support | Yes | |
| Maximum participants | 10,000 participants | |
| Max participants | 10,000 participants | |
| Meeting recording | Yes | |
| Breakout rooms | Yes | |
| Screen sharing | Yes | |
| Supported platforms | web, Windows, macOS, iOS, Android, Chrome extension | |
| Key integrations | Google Calendar, Microsoft Office 365, YouTube | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | voice, digital | |
| API access | Yes | |
| Speech input | Yes | |
| Visual flow builder | Yes | |
| Webhooks or API | Yes | |
| Call recording | Yes | |
| Dialing modes | Predictive, progressive, preview, manual | |
| CRM integrations | Salesforce, ServiceNow, Microsoft Dynamics, Zendesk | |
| Local presence | Yes |
Listed together in Best Contact Center Workforce Management Software