AgentDesk vs Cognigy
| AgentDesk | Cognigy | |
|---|---|---|
| Platforms | api, self-hosted, Web | api, self-hosted, Web |
| Free plan | Yes | |
| Supported channels | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | |
| Workflow actions | Yes | |
| Human handoff | Yes | Yes |
| API access | Yes | |
| AI resolution model | hybrid | |
| Ticketing workflows | Yes | |
| Routing automation | Yes | |
| Channels supported | Web Widget, standalone customer chat page, Open IM API/WebSocket, WeChat Official Account, WeCom Customer Service | |
| Knowledge base | Yes | Yes |
| Visual agent builder | Yes | |
| Knowledge grounding | Yes | |
| Deployment channels | multichannel | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes |
Listed together in Best AI Customer Service AgentsBest AI Customer Service Software