Best AI Customer Service Agents in 2026
Updated
AI customer service agents can support customer interactions through different channels, with varying options for escalation and workflow execution. Compared on supported channels, multilingual and voice support, human handoff, and workflow actions, they offer distinct factors to consider for the service tasks your team handles. API access may be important when assessing how an agent fits into your stack; free plans and paid-from prices provide cost context. Freshdesk, Kustomer, and Forethought Solve are among the options to examine against your channel, integration, and handoff needs.
AI Customer Service Agents, one module each.A lit port is something its maker publishes; 17 of 17 with a known API signal have a public API.
- 01 Freshdesk API yesFREE yesDOCS 7.4$19/mo
- 02 Kore.ai API yesDOCS 6.9
- 03 Kustomer API yesDOCS 6.9
- 04 Zowie API yesDOCS 6.9
- 05 Cognigy API yesDOCS 6.8
- 06 Genesys Cloud Agentic Virtual Agent API yesFREE noDOCS 6.8$6.25/mo
- 07 Gladly API yesDOCS 6.8
- 08 Ada API yesDOCS 6.7
- 09 boost.ai API yesDOCS 6.7
- 10 Forethought Solve API yesDOCS 6.7
- 11 Mavenoid API yesDOCS 6.7
- 12 Activechat API yesFREE noDOCS 6.6
- 13 ASAPP CXP API yesDOCS 6.6
- 14 Inbenta API yesDOCS 6.6
- 15 Pega Customer Service API yesDOCS 6.6
- 16 PolyAI API yesDOCS 6.6
- 17 Gorgias API yesDOCS 6.4
- 18 Webex App FREE yesDOCS 6.0Free
- 19 Enjo AI Support Agent FREE yesDOCS 5.9$95/mo
- 20 Klaviyo FREE yesDOCS 5.9Free
- 21 Dalo FREE yesDOCS 5.8$10/mo
- 22 Agentforce Vibes FREE yesDOCS 5.7$125/mo
- 23 ChatterMate FREE yesDOCS 5.7$19/mo
- 24 Stept FREE yesDOCS 5.7$19/mo
- 25 Weav FREE yesDOCS 5.7$29/mo
Compare all 25 in a table
| # | Platform | Score | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|
| 1 | Freshdesk | 7.4 | No | 19 /mo | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | Yes |
| 2 | Kore.ai | 6.9 | ||||
| 3 | Kustomer | 6.9 | ||||
| 4 | Zowie | 6.9 | website widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, Viber | Yes | ||
| 5 | Cognigy | 6.8 | ||||
| 6 | Genesys Cloud Agentic Virtual Agent | 6.8 | No | voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging | Yes | |
| 7 | Gladly | 6.8 | ||||
| 8 | Ada | 6.7 | No | |||
| 9 | boost.ai | 6.7 | voice, phone, web chat, messaging | Yes | ||
| 10 | Forethought Solve | 6.7 | No | chat, email, voice, SMS, Slack, mobile, API | Yes | |
| 11 | Mavenoid | 6.7 | voice, website, embedded widget, mobile app | Yes | ||
| 12 | Activechat | 6.6 | No | |||
| 13 | ASAPP CXP | 6.6 | voice, chat, web, digital messaging, mobile apps | Yes | ||
| 14 | Inbenta | 6.6 | No | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | |
| 15 | Pega Customer Service | 6.6 | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | Yes | ||
| 16 | PolyAI | 6.6 | No | voice, webchat, SMS, WhatsApp | Yes | |
| 17 | Gorgias | 6.4 | No | |||
| 18 | Webex App | 6.0 | Yes | |||
| 19 | Enjo AI Support Agent | 5.9 | Yes | 95 /mo | web chat, Help Center portal, Slack, Microsoft Teams, email | Yes |
| 20 | Klaviyo | 5.9 | Yes | |||
| 21 | Dalo | 5.8 | Yes | 10 /mo | Website chat, WhatsApp, email, Instagram Direct, Facebook Messenger, phone | Yes |
| 22 | Agentforce Vibes | 5.7 | Yes | |||
| 23 | ChatterMate | 5.7 | Yes | 19 /mo | ||
| 24 | Stept | 5.7 | Yes | |||
| 25 | Weav | 5.7 | Yes | 29 /mo | Website chat, email, WhatsApp | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.