AgentDesk vs Gladly
| AgentDesk | Gladly | |
|---|---|---|
| Platforms | api, self-hosted, Web | api, Web |
| Free plan | Yes | |
| Supported channels | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| API access | Yes | Yes |
| AI resolution model | hybrid | |
| Ticketing workflows | Yes | |
| Routing automation | Yes | |
| Channels supported | Web Widget, standalone customer chat page, Open IM API/WebSocket, WeChat Official Account, WeCom Customer Service | |
| Knowledge base | Yes | |
| SLA management | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes |
Listed together in Best AI Customer Service AgentsBest AI Customer Service Software