AgentDesk vs PolyAI
| AgentDesk | PolyAI | |
|---|---|---|
| Platforms | api, self-hosted, Web | api, Web |
| Free plan | Yes | No |
| Supported channels | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | voice, webchat, SMS, WhatsApp |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| API access | Yes | Yes |
| AI resolution model | hybrid | |
| Ticketing workflows | Yes | |
| Routing automation | Yes | |
| Channels supported | Web Widget, standalone customer chat page, Open IM API/WebSocket, WeChat Official Account, WeCom Customer Service | voice, webchat, SMS, WhatsApp |
| Knowledge base | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes |
Listed together in Best AI Customer Service AgentsBest AI Customer Service Software