Overview

Casework is a cloud platform for councils to manage constituent cases and give residents a way to follow progress. It is best suited to councillors and caseworkers who need a shared record of issues; the one-seat free plan is a useful starting point, but broader teams will need a paid tier.

Cases can be logged, categorised, assigned and tracked through resolution, with reminders and activity histories to support follow-through. Residents can submit issues through council pages and view anonymised public casework pages that omit personal details. That combination makes Casework a focused fit for council casework, rather than a general-purpose constituent relationship platform.

Based in Launceston, Cornwall, Casework is made by Rolosoft Limited. The platform runs in the cloud and is available through web and API. Its maker says data is encrypted in transit and at rest, with role- and tenant-based access controls. Casework is built with UK GDPR requirements in mind, and residents may request access to or deletion of their data.

Key features

Case tracking and accountability

Assignment, reminders and activity histories help councillors keep cases moving and retain a record of actions. That is useful when responsibility is shared or a case takes time to resolve. Case management and constituent records are supported, but the product’s scope is specifically council casework.

Resident visibility and communications

Residents can submit issues through council pages and check their progress, while anonymised public pages avoid exposing personal details. Automated newsletters and email notifications support outreach; SMS notifications are included on Pro and Council plans. Free users are capped at 50 email notifications per month, which may constrain a busy councillor’s resident updates.

Reporting and integration

Monthly impact reports provide resolution statistics and category breakdowns. Paid plans add analytics dashboards, and Pro and higher include webhooks and API access. These options make the product more useful to teams that need to connect casework to other systems or report across a group; councils also list Microsoft Entra ID single sign-on.

Support includes a contact form for technical and other enquiries. Council plans add priority support and an SLA, which is a meaningful distinction for organisations that need an agreed support arrangement.

Pricing

Casework uses a freemium model, with no free trial. The free plan has no time limit, but is limited to one councillor seat, 50 email notifications per month and a basic public profile. It can suit an individual assessing a small caseload, but its seat cap rules it out as a lasting team plan.

Free: 0.00 GBP per month (billed £0/mo, per councillor). It includes one councillor seat, 50 email notifications per month and a basic public profile. The notification ceiling and single seat are the main trade-offs.

Pro: 19.00 GBP per month (billed £19/mo, per councillor). It adds unlimited email notifications, caseworker seats, SMS notifications, file attachments, webhooks and API access. This is the most direct upgrade for an individual councillor needing more outreach and integrations.

Group: 19.00 GBP per month (billed £19/mo, per seat). It includes everything in Pro, plus group-wide casework visibility, group analytics and consolidated billing. The shared visibility and billing fit teams coordinating casework across councillors.

Council: 99.00 GBP per month (billed From £99/mo): Parish / Town £99/mo, District / Borough £249/mo, and County / Unitary £499/mo. It includes all councillors, committee meeting sync, priority support and SLA, and dedicated onboarding. This tier is aimed at councils buying organisation-wide access and support rather than individual seats.

The published Pro and Group rates are both £19 per seat or councillor per month, but their added capabilities differ: Pro is an individual upgrade, while Group adds team-wide visibility, analytics and consolidated billing. Council pricing scales by council type.

Platforms

Casework is a cloud deployment with web and API access. The API is included on Pro and higher plans, so teams choosing the free plan should not assume integration access.

Who it's for

Casework is designed for councillors, caseworkers and parish, district and county councils. It is a strong fit where teams want structured case tracking alongside resident visibility, and where paid plans’ reporting, communications or integration tools match their needs. A single councillor can start on Free; groups and councils should weigh seat costs against shared visibility, all-councillor access and the council-level support terms.

It is less compelling for teams seeking a broader platform beyond council casework, or for a multi-person operation that expects to remain on a free plan: the free tier permits only one councillor seat and limits email notifications.

Pros and cons

Resident-facing progress: residents can submit issues and follow cases, while public pages anonymise cases and omit personal details.
Accountability tools: reminders and activity histories help teams follow cases through resolution and retain an audit trail.
Useful paid-plan progression: Pro adds unlimited email, SMS, attachments and API/webhooks; Group adds shared visibility and analytics.
Restrictive free tier: one seat and 50 email notifications per month limit its usefulness beyond an individual trial or small caseload.
Costs rise for wider access: Group is priced per seat, while Council starts at £99/mo and scales by council type.

Alternatives

For a broader category comparison, see Public Sector CRM Software.

GovXRM is a paid API- and web-based alternative with annual subscription licensing.
OpenGov Accounts Payable is a paid API- and web-based alternative.
Ready311 is a paid alternative with Android, iOS, web and API access, offered on annual contracts.
efficy Public Sector CRM is a paid alternative with Android, iOS, web and API access and no free plan.
CaseMate is a paid web alternative with a free trial and no free plan.
Nagrik Political Suite is a paid alternative for Android, iOS, web and self-hosted use, with a free trial.
Agentforce Public Sector (formerly Public Sector Solutions) is a paid web alternative with no free plan.
Caseworker.gov is a paid web alternative with no free plan.

Verdict

Choose Casework if your councillors or council teams need a dedicated way to track constituent issues while giving residents a view of progress. Its clearest strengths are case accountability and a free entry point, with sensible upgrades for outreach, reporting and integrations. Look elsewhere if you need multiple free seats or a broader platform than council casework.

	Casework	Open Point
Free plan	Yes	No
Free trial	No	No
Paid from	£19/mo	—
Open source	No	No
Platforms	api, Web	Web
Free plan	Yes	—
Case management	Yes	—
Constituent records	Yes	Yes
Outreach channels	multichannel	email_sms
Deployment options	cloud	cloud
Audit trails	Yes	Yes
Stakeholder tracking	—	Yes

Casework vs Open Point

Casework

Open Point