Cognigy vs Freshworks Freddy AI Agent
| Cognigy | Freshworks Freddy AI Agent | |
|---|---|---|
| Free plan | No | |
| Paid from | $29/mo | |
| Platforms | api, self-hosted, Web | Web |
| Human handoff | Yes | Yes |
| Visual agent builder | Yes | |
| Knowledge grounding | Yes | |
| Knowledge base | Yes | Yes |
| Deployment channels | multichannel | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Free plan | No | |
| Paid from | 29 /mo | |
| Supported channels | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | |
| Workflow actions | Yes | |
| Voice support | No | |
| Multilingual support | Yes | |
| API access | Yes | |
| Case management | Yes | |
| SLA management | Yes | |
| Omnichannel support | Yes | |
| Customer portal | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom |
Listed together in Best AI Customer Service Agents