Cognigy vs Udesk AI Agent
| Cognigy | Udesk AI Agent | |
|---|---|---|
| Free plan | No | |
| Paid from | $63.75/mo | |
| Platforms | api, self-hosted, Web | Web |
| Human handoff | Yes | Yes |
| Visual agent builder | Yes | |
| Knowledge grounding | Yes | |
| Knowledge base | Yes | |
| Deployment channels | multichannel | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Free plan | No | |
| Supported channels | Live chat, voice/phone, email, WhatsApp, WeChat, LINE, SMS, video chat, social and e-commerce channels | |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes |
Listed together in Best AI Customer Service Agents