DemandFlow ITSM vs Hornbill Service Manager
| DemandFlow ITSM | Hornbill Service Manager | |
|---|---|---|
| Platforms | api, Web | Web |
| Deployment options | cloud | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment | cloud | cloud |
| Free plan | Yes | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes |
Listed together in Best IT Knowledge Base Software