DemandFlow ITSM vs Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management
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About Matrix42 Enterprise Service Management| DemandFlow ITSM | Matrix42 Enterprise Service Management | |
|---|---|---|
| Platforms | api, Web | Android, iOS, Web |
| Deployment options | cloud | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment | cloud | both |
| Free plan | No | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes |
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