eGain Conversation Hub vs Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics
5.5 #95 in Call Center Software
About Squaretalk Contact Center Analytics| eGain Conversation Hub | Squaretalk Contact Center Analytics | |
|---|---|---|
| Free plan | No | |
| Paid from | $25/mo | |
| Platforms | api, Web | Windows |
| Inbound calling | Yes | |
| Digital channel scope | omnichannel | |
| Free plan | No | No |
| Supported social channels | Facebook, Instagram, X, YouTube | |
| Private social replies | Yes | |
| Comment moderation | Yes | |
| SLA management | Yes | |
| Workflow automation | Yes | |
| Customer profiles | Yes | |
| Paid from | $25/user/mo | |
| Real-time monitoring | Yes | |
| Speech analytics | Yes | |
| Sentiment analysis | Yes | |
| Service-level reporting | Yes | |
| Data retention | 12 months | |
| Dialing modes | predictive, random, dynamic dialing by country and area code | |
| CRM integrations | Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, Pipedrive | |
| Local presence | Yes | |
| Call recording | Yes | |
| Browser calling | Yes | |
| Desktop app | Yes | |
| SIP support | Yes |
Listed together in Best Call Center Software