eGain Customer Engagement Hub vs Freshdesk
eGain Customer Engagement Hub
6.9 #2 in Customer Service CRM Software
About eGain Customer Engagement Hub| eGain Customer Engagement Hub | Freshdesk | |
|---|---|---|
| Free plan | Yes | |
| Paid from | $19/mo | |
| Platforms | Android, api, iOS, Web | api |
| Case management | Yes | Yes |
| SLA management | Yes | Yes |
| Omnichannel support | Yes | Yes |
| Knowledge base | Yes | Yes |
| Customer portal | Yes | Yes |
| Workflow automation | Yes | Yes |
| Service analytics | standard | custom |
| Free plan | No | |
| Paid from | 29 /user/mo | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Included agent seats | 1 |
Listed together in Best Customer Service CRM Software