Enghouse CCaaS vs intelli-CTi
| Enghouse CCaaS | intelli-CTi | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $7/mo | |
| Platforms | api, Web | Web, Windows |
| Screen pop | Yes | Yes |
| Click-to-dial | Yes | Yes |
| Supported phone systems | Avaya, Cisco, Alcatel, Microsoft, Siemens | Avaya Aura Communication Manager; Avaya IP Office; Broadsoft BroadWorks; Cisco Unified Call Manager; Mitel MiVoice Business; NEC SL2100; NEC SV9100; Nextiva; Panasonic KX-NS; Vonage |
| Outbound dialer | Yes | |
| IVR | Yes | |
| Deployment | cloud | hybrid |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Workforce management | Yes | |
| Interaction recording | Yes | |
| In-call controls | Yes | |
| Browser extension | Yes | |
| CRM integrations | Microsoft Dynamics 365; Infor CRM SLX (Saleslogix) |
Listed together in Best Computer Telephony Integration Software