Enghouse CCaaS vs PhoneSuite CTI Client
PhoneSuite CTI Client
5.5 #17 in Computer Telephony Integration Software
About PhoneSuite CTI Client| Enghouse CCaaS | PhoneSuite CTI Client | |
|---|---|---|
| Free trial | Yes | |
| Platforms | api, Web | Windows |
| Screen pop | Yes | Yes |
| Click-to-dial | Yes | Yes |
| Supported phone systems | Avaya, Cisco, Alcatel, Microsoft, Siemens | TAPI-compatible phones and PBXs; Asterisk; FRITZ!Box; Snom; Yealink; Mitel/Aastra; Fanvil; Gigaset DX; Auerswald COMfortel; Zoiper Business; Android smartphones |
| Outbound dialer | Yes | |
| IVR | Yes | |
| Deployment | cloud | on-premises |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Workforce management | Yes | |
| Interaction recording | Yes | |
| Free plan | No | |
| In-call controls | Yes |
Listed together in Best Computer Telephony Integration Software