Overview

LiveAgent is a customer-support platform for teams that need to bring several service channels into one operation. It suits businesses consolidating ticketing, chat, phone and self-service, especially when API access and broad integrations matter. Its main trade-off is per-agent pricing: useful capabilities are tiered, and the cost rises with both plan level and team size.

Key features

Multichannel support and ticketing

Email, live chat, phone, social media, WhatsApp and Viber feed into a unified inbox, alongside a knowledge base. Ticket automation, SLA management, a customer portal and a help center round out the core service workflow. This combination is a strong fit for teams replacing channel-specific queues with shared handling; organizations needing a simpler inbox may not need the full breadth.

AI and integrations

The AI chatbot is described as providing round-the-clock support in more than 100 languages, while built-in AI can automate up to 75% of conversations. Those headline figures point to potential for teams with recurring inquiries, but they are not a promise of the same results in every operation. More than 200 integrations and API access give teams routes to connect LiveAgent with the rest of their stack.

LiveAgent also advertises 24/7 customer service. Its claims of up to 20% higher team productivity, up to 28% more requests resolved on first contact through smart ticketing, and up to 30% lower support workload through the knowledge base are best treated as possible outcomes, not assured gains.

Pricing

There is a 30-day trial that can be used before committing to a paid plan, but no permanent free plan is stated. Pricing is per agent, and plans can be billed monthly or annually. Annual prices are $15 per agent/month for Small business, $29 for Medium business, $49 for Large business and $69 for Enterprise. Monthly billing raises those rates to $19, $35, $59 and $85 per agent/month, respectively. Plans can be upgraded, downgraded or canceled anytime, with no contracts or setup fees.

Choosing a tier

Small business includes ticketing, live chat, knowledge base, customer portal, contact forms and automation rules. At $15 per agent/month annually, it is the entry point for teams that need the core support workflow; monthly billing costs $19 per agent/month.

Medium business adds a call center and IVR, time rules, reports, proactive chat invitations, agent ratings and SLAs. At $29 per agent/month annually ($35 monthly), it fits teams that need phone routing and more oversight of service commitments and performance.

Large business adds time tracking, an audit log and Facebook, Instagram, X and WhatsApp. It costs $49 per agent/month annually or $59 monthly, making it the relevant step for teams bringing those social channels into the service operation and needing auditability.

Enterprise is $69 per agent/month annually or $85 monthly. It includes a full-scale solution, extra support and exclusive services, so it is aimed at organizations that need that higher-touch tier rather than only the channel and workflow additions of the lower plans.

Because charges scale by agent, teams should account for headcount when comparing tiers. The annual rates reduce the per-agent price, while monthly billing offers a higher rate without an annual billing term.

Platforms

LiveAgent is identified as an API platform. That makes it relevant to teams integrating support workflows programmatically; the platform listing does not identify other operating-system platforms.

Who it's for

LiveAgent is a good fit for support teams that handle customers across multiple channels and want ticketing, self-service, automation and integrations in the same service setup. It is less compelling for a small team seeking a permanent free tier, or for buyers who need to avoid a per-agent subscription that grows with staffing.

Pros and cons

Unified channel handling: Email, chat, phone, social media, WhatsApp and Viber share an inbox, reducing the need to manage each channel as a separate workflow.
Useful workflow range: Ticket automation, SLAs, a help center and customer portal support both agent handling and customer self-service.
Integration options: API access and more than 200 integrations give teams flexibility to connect existing systems.
No permanent free plan stated: The 30-day trial allows evaluation, but ongoing use requires a paid plan.
Costs rise with scale: Pricing is per agent, and monthly billing costs more per agent than annual billing at every tier.
Capabilities are tiered: Phone and IVR, social channel additions, audit logging and enterprise services require progressively higher plans.

Alternatives

Consider Freshdesk if a free option for one or two agents over six months is more important than LiveAgent's stated paid entry point. Help Scout is another alternative when a free plan for up to five users, one inbox and one Docs site is the priority. Choose Zoho Desk if a three-user free plan is a better fit. Hiver may suit teams comparing shared-inbox plans, including a Growth tier with two inboxes and ten users. For other options, browse Help desk software, Customer Self-Service Software, Social Media Customer Service Software or Customer Service Gamification Software.

Verdict

LiveAgent is a sensible choice for teams that want broad channel coverage, ticket workflows, self-service tools and API integration under one support platform. Its clearest reason to choose it is that operational breadth; the strongest reason to look elsewhere is the lack of a stated permanent free plan and per-agent costs that rise with headcount and tier.

	Escalated	LiveAgent
Free plan	No	No
Free trial	No	Yes
Paid from	—	$15/mo
Open source	No	No
Platforms	api	api
Free plan	Yes	Yes
SLA management	Yes	Yes
Ticket automation	Yes	Yes
Customer portal	Yes	Yes
API access	Yes	Yes
Paid from	—	$15/user/mo
Shared inbox	—	Yes
Help center	—	Yes

Escalated vs LiveAgent

Escalated

LiveAgent