Exotel Contact Center vs Freshdesk
| Exotel Contact Center | Freshdesk | |
|---|---|---|
| Free plan | No | Yes |
| Paid from | $19/mo | |
| Platforms | Android, api, iOS, self-hosted, Web | api |
| Free plan | No | No |
| IVR | Yes | |
| Deployment | cloud | |
| Channel coverage | omnichannel | |
| Outbound dialer | Yes | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Paid from | 19 /mo | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Customer portal | Yes | |
| Case management | Yes | |
| SLA management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Included agent seats | 1 |
Listed together in Best Contact Center Software