Exotel Contact Center
Ranked in Contact Center Software ·No free plan on record
About
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside digital customer communications. Its interface brings together voice, SMS, WhatsApp, video conferencing, and other channels. Call-handling tools include multi-level IVR, a drag-and-drop IVR builder, automated texts and calls, pre-recorded calls, auto-dialers, and call recording. Teams can use real-time analytics, historical reports, and agent dashboards, and Exotel says the service connects with most CRM, helpdesk, messaging, and other business-critical tools. Deployment choices include public cloud, private cloud, on-premises, hybrid, and customer cloud. The product lists Android, iOS, web, API, and self-hosted platforms. XPrime is described for emerging businesses and enterprises; XPro and XTRM are positioned for enterprises. XPrime costs 70.00 USD per contact and XPro costs 100.00 USD per contact; XTRM has no listed price. Voice Streaming (Agent Stream) is excluded from the contact center plans and offered separately. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.
Who it is for
It suits businesses looking to manage voice and digital conversations together, from emerging businesses to enterprises. Teams that need multiple deployment options, analytics, and call-handling controls can assess the listed plans against their requirements.
What is good
- Combines voice, SMS, WhatsApp, video, and other channels.
- Includes multi-level IVR and a drag-and-drop IVR builder.
- Offers real-time analytics and historical reporting.
- Lists public, private, on-premises, hybrid, and customer-cloud deployment.
- Exotel advertises 24×7 support by phone, email, and Twitter.
What to know first
- No free plan is listed.
- XTRM has no listed price.
- Voice Streaming (Agent Stream) is sold separately.
Verdict
Exotel brings multichannel communications, call controls, reporting, and several deployment choices into one contact center. Buyers should account for the separately offered Voice Streaming and request pricing for XTRM if considering that plan.
Compared on contact center software
- Free plan
- Nonext.exotel.com
Facts
- Product
- The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection.next.exotel.com · 5 Oct 2026
- Audience
- XPrime is described for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises.next.exotel.com · 5 Oct 2026
- Omnichannel
- The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface.next.exotel.com · 5 Oct 2026
- Call handling
- Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder.next.exotel.com · 5 Oct 2026
- Integrations
- Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools.next.exotel.com · 5 Oct 2026
- Analytics
- The contact center offers real-time analytics, historical reporting, and agent analytics dashboards.next.exotel.com · 5 Oct 2026
- Deployment
- Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud.next.exotel.com · 5 Oct 2026
- Security
- The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.next.exotel.com · 5 Oct 2026
- Security controls
- Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls.next.exotel.com · 5 Oct 2026
- Reliability
- Exotel advertises 99.99% uptime for its cloud network and says it uses backup routes and flexible infrastructure.next.exotel.com · 5 Oct 2026
- Support
- The product page advertises 24×7 customer support by phone, email, and Twitter.next.exotel.com · 5 Oct 2026
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately.next.exotel.com · 5 Oct 2026
- Pricing details
- The pricing page shows $70 for XPrime and $100 for XPro, while XTRM displays no price and directs visitors to sales.next.exotel.com · 5 Oct 2026
Company
- Founded
- 2011next.exotel.com · 28 Sept 2026
- Headquarters
- Bengaluru, Karnataka, Indianext.exotel.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- next.exotel.com/products/cloud-contact-center-solution/· checked 5 Oct 2026
- next.exotel.com/pricing/enterprise-contact-center/· checked 5 Oct 2026
- next.exotel.com/security/· checked 5 Oct 2026