Giva ITSM vs InvGate Service Desk
| Giva ITSM | InvGate Service Desk | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $76/mo | $41.67/mo |
| Platforms | Android, iOS, Web | api, Linux, self-hosted, Web, Windows |
| Free plan | No | No |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| SLA management | Yes | |
| IT asset management | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Approval workflows | Yes | |
| Employee portal | Yes | |
| Single sign-on | Yes | |
| Mobile apps | Yes | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes |
Listed together in Best IT SLA Management Software