Hark vs Thematic
| Hark | Thematic | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $2083.33/mo |
| Open source | No | No |
| Platforms | Web | api, Web |
| Free plan | No | No |
| Feedback sources | Support workflows and surveys; video, audio, screen recordings, images, and text submissions | Surveys, support complaints and tickets, calls, chats, emails, online reviews, app store reviews, social media, community chat, and uploaded or warehouse data |
| Sentiment analysis | Yes | Yes |
| AI insight summaries | Yes | Yes |
| Closed-loop workflows | Yes | Yes |
| Response limit | 5,000 /mo | 25,000 /mo |
| API access | — | Yes |
Both are listed in Best Voice of Customer Software. On Inferse, Thematic scores higher on our published basis.