Hey Support vs Zendesk AI Agents
| Hey Support | Zendesk AI Agents | |
|---|---|---|
| Free plan | Yes | No |
| Paid from | $19/mo | $4.58/mo |
| Platforms | Web | Web |
| Free plan | Yes | No |
| AI service agent | Yes | |
| Automated routing | Yes | |
| Workflow automation | Yes | |
| Supported channels | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack | social, web, mobile, voice, email, messaging |
| Knowledge sources | website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs | |
| Human handoff | Yes | Yes |
| Paid from | 19 /mo | |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Channels supported | social, web, mobile, voice, email, messaging |
Listed together in Best Customer Service Automation Software