Best Customer Service Automation Software in 2026
Updated
In short: Gupshup is ranked #1 of 24 as of 7 October 2026, ahead of Kore.ai and Zowie. The best-ranked option with a free plan is Webex App. The lowest first paid tier on this page is Open at $0.75/mo.
When support teams want to automate parts of service without losing sight of how requests reach people, the listed capabilities offer a practical comparison. Compared on AI service agents, automated routing, human handoff, knowledge sources, supported channels, and workflow automation, these options vary in the service flow they cover. Check free-plan availability and paid-from pricing, too. Gupshup, Quiq RCS, and Ada are among the entries to consider alongside the channels and human involvement your support setup requires.
24 customer service automation software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Service Automation Software, one module each. A lit port is something its maker publishes; 11 of the 24 on this page have a public API.
- 01 Gupshup API yesOSS not on recordFREE yesDOCS 7.3Free
- 02 Kore.ai API yesOSS not on recordFREE not on recordDOCS 6.9
- 03 Zowie API yesOSS not on recordFREE not on recordDOCS 6.9
- 04 Ada API yesOSS not on recordFREE not on recordDOCS 6.8
- 05 Cognigy API yesOSS not on recordFREE not on recordDOCS 6.8
- 06 Maven AGI API yesOSS not on recordFREE not on recordDOCS 6.8
- 07 Quiq RCS API yesOSS not on recordFREE not on recordDOCS 6.8
- 08 Forethought Solve API yesOSS not on recordFREE not on recordDOCS 6.7
- 09 Salesforce Service Cloud API yesOSS not on recordFREE not on recordDOCS 6.7$25/mo
- 10 Teneo API yesOSS not on recordFREE not on recordDOCS 6.7
- 11 Pylon API yesOSS not on recordFREE not on recordDOCS 6.5
- 12 Webex App API not on recordOSS not on recordFREE yesDOCS 6.0Free
- 13 Hey Support API not on recordOSS not on recordFREE yesDOCS 5.8$19/mo
- 14 Yellow.ai API not on recordOSS not on recordFREE yesDOCS 5.8Free
- 15 Capacity API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 16 Luran API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 17 LivePerson Copilot API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 18 Open API not on recordOSS not on recordFREE not on recordDOCS 5.1$0.75/mo
- 19 Atender API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 20 Decagon API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 21 Zendesk AI Agents API not on recordOSS not on recordFREE not on recordDOCS 5.0$4.58/mo
- 22 boost.ai API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 23 Glia CoBrowsing API not on recordOSS not on recordFREE not on recordDOCS 4.8
- 24 Sierra API not on recordOSS not on recordFREE not on recordDOCS 4.7
Compare all 24 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | AI service agent | Automated routing |
|---|---|---|---|---|---|---|---|---|
| 1 | Gupshup | 7.3 | Free plan | Free | — | — | — | — |
| 2 | Kore.ai | 6.9 | No | — | — | — | — | — |
| 3 | Zowie | 6.9 | No | — | — | — | — | — |
| 4 | Ada | 6.8 | No | — | No | — | — | — |
| 5 | Cognigy | 6.8 | No | — | — | — | — | — |
| 6 | Maven AGI | 6.8 | No | — | — | — | Yes | — |
| 7 | Quiq RCS | 6.8 | No | — | — | — | — | — |
| 8 | Forethought Solve | 6.7 | No | — | No | — | — | — |
| 9 | Salesforce Service Cloud | 6.7 | No | $25/mo | No | 25 /user/mo | — | — |
| 10 | Teneo | 6.7 | No | — | — | — | — | — |
| 11 | Pylon | 6.5 | No | — | No | — | — | — |
| 12 | Webex App | 6.0 | Free plan | Free | Yes | — | — | — |
| 13 | Hey Support | 5.8 | Free plan | $19/mo | Yes | — | Yes | Yes |
| 14 | Yellow.ai | 5.8 | Free plan | Free | Yes | — | — | — |
| 15 | Capacity | 5.2 | No | — | No | — | — | — |
| 16 | Luran | 5.2 | No | — | No | — | Yes | Yes |
| 17 | LivePerson Copilot | 5.1 | No | — | No | — | — | — |
| 18 | Open | 5.1 | No | $0.75/mo | No | — | Yes | Yes |
| 19 | Atender | 5.0 | No | — | No | — | Yes | Yes |
| 20 | Decagon | 5.0 | No | — | — | — | — | — |
| 21 | Zendesk AI Agents | 5.0 | No | $4.58/mo | No | — | — | — |
| 22 | boost.ai | 4.9 | No | — | No | — | — | — |
| 23 | Glia CoBrowsing | 4.8 | No | — | — | — | — | — |
| 24 | Sierra | 4.7 | No | — | — | — | — | — |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer service automation software is ranked first on Inferse?
Gupshup is ranked #1 of 24 with a score of 7.3. Kore.ai is second and Zowie third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Open has the lowest first paid tier we found: $0.75/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.