iTop vs Track-It!

iTop

7.2 #4 in IT Knowledge Base Software

About iTop

Track-It!

5.0 #44 in IT Help Desk Software

About Track-It!
iTopTrack-It!
Free planYesNo
Free trialNoNo
Paid fromFree—
Open sourceNoNo
Platformsapi, Linux, macOS, self-hosted, Web, WindowsWeb, Windows, Android, iOS
Free planYesNo
SLA managementYesYes
Knowledge baseYesYes
Employee portalYesYes
Asset managementYesYes
Single sign-onYes—
Approval workflowsYesYes
Mobile apps—Yes

Both are listed in Best IT Help Desk Software, Best IT Change Management Software. On Inferse, iTop scores higher on our published basis.