iTop

Input—per 1M tokens

Output—per 1M tokens

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About

iTop is ranked #7 of 60 in IT knowledge base software on Inferse. It runs on API, Linux, macOS, Self-hosted, Web, Windows. There is a free plan.

Compared on IT knowledge base software

Free plan: Yesitophub.io
Approval workflows: Yesitophub.io

Facts

Purpose: iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs.itophub.io · 3 Oct 2026
Custom CMDB: The CMDB data model can be modified and extended to record technical, functional, and organizational components and their relationships.itophub.io · 3 Oct 2026
Service management: The service catalog connects with the CMDB and processes to qualify tickets, calculate SLAs, and support service reporting.combodo.com · 3 Oct 2026
Change and problem workflows: iTop supports ITIL-compatible change management, change monitoring, recovery plans, problem escalation, and linking incidents to problems.combodo.com · 3 Oct 2026
Data synchronization: The CMDB synchronization engine can federate multiple sources and the site names OCS Inventory, VMware, and Microsoft Graph as integration examples.combodo.com · 3 Oct 2026
Integrations and API: iTop offers a REST API, webhooks, case exchange, and collectors for external systems including Microsoft Azure, vSphere, and Ansible.combodo.com · 3 Oct 2026
Security controls: The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos.combodo.com · 3 Oct 2026
SaaS security: Combodo says iTop SaaS is hosted in an OVH European datacenter with ISO 27001 and HDS, with encrypted backups in a second European datacenter and periodic independent security tests.combodo.com · 3 Oct 2026
Support: Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France.combodo.com · 3 Oct 2026
SaaS availability: Combodo commits to 99.3% service availability for iTop SaaS.combodo.com · 3 Oct 2026
Deployment: The offer page lists both SaaS and on-premise availability for subscriptions.combodo.com · 3 Oct 2026
Intended users: iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support.itophub.io · 3 Oct 2026
Platform requirements: The iTop 3.3.0 release notes specify a minimum PHP version of 8.2.github.com · 3 Oct 2026
Maker: Combodo says it was founded in Grenoble, France, in 2010.combodo.com · 3 Oct 2026