LivePerson Copilot vs Open
| LivePerson Copilot | Open | |
|---|---|---|
| Free plan | No | |
| Paid from | $0.75/mo | |
| Platforms | Web | Web |
| Free plan | No | No |
| Supported channels | multichannel | voice, chat, email, WhatsApp, SMS, Slack, Teams, social |
| Real-time guidance | Yes | |
| Suggested replies | Yes | |
| Knowledge retrieval | Yes | |
| Conversation summaries | Yes | |
| Next-best actions | Yes | |
| AI service agent | Yes | |
| Automated routing | Yes | |
| Workflow automation | Yes | |
| Knowledge sources | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases | |
| Human handoff | Yes |
Listed together in Best Customer Service Automation Software