Matrix42 IT Service Management vs Proactivanet ITSM
Matrix42 IT Service Management
5.0 #48 in IT SLA Management Software
About Matrix42 IT Service Management| Matrix42 IT Service Management | Proactivanet ITSM | |
|---|---|---|
| Platforms | Web | Android, api, iOS, Web |
| Free plan | No | |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | hybrid |
Listed together in Best IT SLA Management Software