MaxContact Auto QA vs SureWFM
| MaxContact Auto QA | SureWFM | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $599/mo |
| Open source | No | No |
| Platforms | api, Web | Web |
| Demand forecasting | Yes | Yes |
| Omnichannel forecasting | Yes | Yes |
| Supported channels | phone, email, chat, social media | voice, email, chat, back-office |
| API access | Yes | Yes |
| Free plan | — | No |
| Intraday management | — | Yes |
| Agent capacity | — | 100 agents |
Both are listed in Best Contact Center Workforce Management Software, Best Customer Service Workforce Management Software. On Inferse, MaxContact Auto QA scores higher on our published basis.