MaxContact Auto QA

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Output—per 1M tokens

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About

MaxContact Auto QA is ranked #38 of 126 in call center software on Inferse, made by MaxContact Auto QA (Manchester, United Kingdom). It runs on API, Web.

Compared on call center software

Live call analysis: Yesmaxcontact.com
Sentiment analysis: Yesmaxcontact.com
Compliance monitoring: Yesmaxcontact.com
Automatic topic detection: Yesmaxcontact.com
Agent coaching tools: Yesmaxcontact.com
Supported languages: 1 languagesmaxcontact.com

Facts

Purpose: Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring.maxcontact.com · 29 Sept 2026
Scoring: AI scores conversations against customizable criteria and links each evaluation to transcript evidence explaining the score.maxcontact.com · 29 Sept 2026
Channels: The product page says Auto QA analyzes calls, chats, and email interactions.maxcontact.com · 29 Sept 2026
Automation controls: Teams can choose which interactions qualify for automated scoring by campaign, result code, agent, or volume.maxcontact.com · 29 Sept 2026
Compliance: The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators.maxcontact.com · 29 Sept 2026
Critical checks: Critical scorecard questions can auto-fail a call regardless of its overall score, and sequence-aware checks can verify that required steps occurred in the right order.maxcontact.com · 29 Sept 2026
Reporting and coaching: The product surfaces coaching opportunities, compliance risks, performance trends, flags, and transcript moments for review.maxcontact.com · 29 Sept 2026
Integrations: Auto QA integrates with leading contact centre platforms via API, and the FAQ also describes integration with leading CRM platforms.maxcontact.com · 29 Sept 2026
Deployment: The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours.maxcontact.com · 29 Sept 2026
Availability in platform: The packages page presents Auto QA as a standalone product or solution add-on and lists automatic scoring of 100% of calls among its capabilities.maxcontact.com · 29 Sept 2026
Support: MaxContact describes UK-centric support as one of its company values.maxcontact.com · 29 Sept 2026
Security and compliance evidence: MaxContact says it achieved BSI ISO 27001 certification during 2016–2018.maxcontact.com · 29 Sept 2026
Company: The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA.maxcontact.com · 29 Sept 2026