Overview

Sentriment analyzes reviews, tickets, surveys and sales calls, grouping feedback by meaning and attaching reported monthly recurring revenue (MRR) and source quotes to each theme. That combination helps teams judge recurring concerns by their reported revenue context, rather than by mention count alone.

Feedback can arrive through a widget, REST API, CSV, App Store, Intercom and Zendesk. Users can also ask plain-language questions across sources; answers cite feedback quotes, and tracked questions rerun on a schedule. That makes recurring investigations easier to revisit, provided the listed channels cover the team's sources.

Key features

Theme analysis and health scores

Deduplication reduces the chance that the same concern arriving through multiple channels appears as separate themes. Emotion detection and aspect-based sentiment add detail, while health scores weigh feedback tone and volume. Those scores sync to Mixpanel and Amplitude, a practical fit for teams already using either platform.

Follow-up and data handling

Slack and email alerts, daily digests, GitHub and Linear issue filing, API access and webhooks give teams several ways to move findings into their workflow. This is a notable strength for teams that want analysis tied to follow-up rather than confined to a dashboard.

Sentriment says it redacts names, email addresses, phone numbers and card numbers before storage, and that raw feedback text never reaches the database. Data is hosted in the EU, with the database in Frankfurt, and encrypted in transit and at rest. It also says customer data is not used to train third-party models, and that each AI output records its model and prompt version. GDPR architecture is live; SOC 2 remains on the roadmap, which may rule it out for teams that require that certification.

Pricing

The freemium structure gives teams a way to start small, but monthly item limits make volume a key buying consideration. The first 1,000 imported items are free on every plan, and backfills do not count toward monthly caps. There is no free trial; during open beta, all features are free, with 30 days' notice before billing starts and a 50% discount on the first year for beta workspaces.

Plan	Price and terms	Included volume and fit
Free	€0 forever	100 items per month and 1 seat; suited to an individual evaluating the workflow or handling very low volumes.
Starter	€49 per month, billed monthly; cancel any time	1,000 items per month, then €0.06 per extra item; unlimited seats. Fits small teams, though the overage rate matters if volume regularly exceeds the cap.
Growth	€299 per month, billed monthly; cancel any time	10,000 items per month, then €0.04 per extra item; unlimited seats. A better fit for teams with materially higher feedback volume.
Scale	€799 per month, billed monthly; cancel any time	40,000 items per month, then €0.025 per extra item; unlimited seats and priority support. Suits larger teams that need higher included capacity and faster support.
Enterprise	Custom pricing, priced per conversation	Beyond 40,000 items, with custom volume, SSO, DPA and dedicated support. The fit for organizations needing those terms and support, with price determined by conversation volume.

Free is tightly capped at 100 monthly items and one seat. Paid plans raise the allowance and remove seat limits, but do not eliminate overage charges. Enterprise adds SSO, a DPA and dedicated support rather than a published fixed price.

Platforms

Sentriment is available on the web and through an API. The API and webhooks support teams that need to connect it to other systems; the product also lists integrations with Mixpanel, Amplitude, Slack, email, GitHub and Linear.

Who it's for

SaaS product, support and growth teams are the core audience, especially those that want to connect feedback themes to reported MRR and coordinate follow-up in tools they already use. It is less suitable for teams that need SOC 2 today, need more than 100 monthly items on a free plan, or rely on feedback channels outside those Sentriment supports.

Pros and cons

Revenue context on themes: reported MRR and source quotes help teams weigh the business context of feedback.
Practical follow-up options: alerts, digests, issue filing, API access and webhooks connect analysis to team workflows.
Specific privacy protections: redaction before storage, EU hosting, encryption and stated limits on model training address concrete data-handling concerns.
Low free allowance: 100 items per month and one seat restrict the free plan to individuals or small evaluations.
Usage costs can rise: paid plans charge per extra item after their monthly caps.
No SOC 2 yet: organizations requiring that certification will need another option for now.

Alternatives

For broader comparison, browse AI Sentiment Analysis Software.

Alchemer is a freemium API option with a free plan; its listed paid tiers include response and, for Professional, user limits.
InfoNgen is worth considering when Android or iOS access, self-hosting, or a customizable newsfeed is important; its free version includes advanced sentiment analysis.
Symbl.ai is an alternative for teams seeking audio and video processing with usage-based pricing and a free monthly allowance.
Bazaarvoice Ratings & Reviews is a paid API and web option with out-of-the-box collection and display tiers.
Symanto offers paid review text analysis starting at €0.11 per contact, billed per analysis.
Affective AI is a paid API, self-hosted and web option with a free trial; its Core plan is £99 per month per seat for one seat shown.
Cauliflower is a paid API and self-hosted option whose Duo plan is €79 per month, billed annually in advance, for up to two editors.
Sentimento is a paid API and web alternative with a free trial and a Starter plan at $19 per month.

Verdict

Choose Sentriment if your SaaS team wants feedback themes tied to reported revenue and a direct path from analysis to alerts or issue filing. Its unlimited paid-plan seats and multiple workflow connections support team use, but strict item caps and the absence of SOC 2 make it a weaker fit for high-volume teams or buyers that require that certification.

	Nextiva	Sentriment
Free plan	No	Yes
Free trial	No	No
Paid from	$15/mo	€49/mo
Open source	No	No
Platforms	Android, extension, iOS, Linux, macOS, Web, Windows	api, Web
Free plan	—	Yes
Emotion detection	—	Yes
Aspect-based sentiment	—	Yes
API access	—	Yes
Real-time analysis	—	Yes

Nextiva vs Sentriment

Nextiva

Sentriment