Open vs Salesforce Service Cloud
| Open | Salesforce Service Cloud | |
|---|---|---|
| Free plan | No | No |
| Paid from | $0.75/mo | $25/mo |
| Platforms | Web | api |
| Free plan | No | No |
| AI service agent | Yes | |
| Automated routing | Yes | |
| Workflow automation | Yes | |
| Supported channels | voice, chat, email, WhatsApp, SMS, Slack, Teams, social | |
| Knowledge sources | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases | |
| Human handoff | Yes | |
| Paid from | 25 /user/mo | |
| Customer portal | Yes | |
| SLA management | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes |
Listed together in Best Customer Service Automation Software