Open vs Sierra
| Open | Sierra | |
|---|---|---|
| Free plan | No | |
| Paid from | $0.75/mo | |
| Platforms | Web | Web |
| Free plan | No | No |
| AI service agent | Yes | |
| Automated routing | Yes | |
| Workflow automation | Yes | |
| Supported channels | voice, chat, email, WhatsApp, SMS, Slack, Teams, social | Voice, website chat, mobile app chat, SMS, WhatsApp, Apple Business Chat, email, ChatGPT |
| Knowledge sources | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases | |
| Human handoff | Yes | Yes |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Channels supported | web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPT |
Listed together in Best Customer Service Automation Software