Open vs Zowie
| Open | Zowie | |
|---|---|---|
| Free plan | No | |
| Paid from | $0.75/mo | |
| Platforms | Web | Android, api, iOS, self-hosted, Web |
| Free plan | No | |
| AI service agent | Yes | |
| Automated routing | Yes | |
| Workflow automation | Yes | |
| Supported channels | voice, chat, email, WhatsApp, SMS, Slack, Teams, social | Website widget, mobile integration, Facebook, Instagram, WhatsApp, email, voice/phone |
| Knowledge sources | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases | |
| Human handoff | Yes | Yes |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Website chatbot | Yes | |
| Live agent chat | Yes | |
| Visitor tracking | Yes | |
| Chat channels | omnichannel | |
| Listed integrations | 9 apps |
Listed together in Best Customer Service Automation Software