RingCentral RingCX vs Zendesk Contact Center
| RingCentral RingCX | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Paid from | $65/mo | $33/mo |
| Platforms | api, macOS, Web, Windows | Web |
| Free plan | No | No |
| Paid from | $65/user/mo | $83/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | Yes | Yes |
| Recording retention | 30 days | |
| Real-time guidance | Yes | |
| Suggested replies | Yes | |
| Knowledge retrieval | Yes | |
| Supported channels | multichannel | social, web, mobile, voice, email |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| API access | Yes | Yes |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| Channels supported | social, web, mobile, voice, email | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| Interactive reports | Yes | |
| Scheduled delivery | Yes | |
| Report access | web_and_download | |
| Distribution channels | multi_channel |
Listed together in Best Call Center Software