CivicTrack

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About

CivicTrack is ranked #10 of 27 in public sector CRM software on Inferse. It runs on Web. There is no free plan. Paid plans start at $39/mo.

Compared on public sector CRM software

Free plan: Nocivictrack.com
Paid from: $39/user/mocivictrack.com
Case management: Yescivictrack.com
Constituent records: Yescivictrack.com
Outreach channels: email_smscivictrack.com
Deployment options: hybridcivictrack.com
Audit trails: Yescivictrack.com

Facts

Purpose: CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.civictrack.com · 2 Oct 2026
Case management: The case management tools centralize constituent requests, interaction histories, updates, and team follow-up.civictrack.com · 2 Oct 2026
Constituent profiles: Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.civictrack.com · 2 Oct 2026
Smart Replies: Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.civictrack.com · 2 Oct 2026
Communications: The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.civictrack.com · 2 Oct 2026
311 requests: CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.civictrack.com · 2 Oct 2026
Integrations: CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.civictrack.com · 2 Oct 2026
Security: The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.civictrack.com · 2 Oct 2026
Compliance and infrastructure: The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.civictrack.com · 2 Oct 2026
Deployment: The security page describes cloud and on-premise deployment options.civictrack.com · 2 Oct 2026
Accessibility: CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.civictrack.com · 2 Oct 2026
Support and onboarding: CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.civictrack.com · 2 Oct 2026
Who it serves: CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.civictrack.com · 2 Oct 2026