GovXRM

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Output—per 1M tokens

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About

GovXRM is ranked #2 of 27 in public sector CRM software on Inferse. It runs on API, Web. Paid plans start at $50,000/mo.

Compared on public sector CRM software

Case management: Yesgovxrm.com
Constituent records: Yesgovxrm.com
Stakeholder tracking: Yesgovxrm.com
Outreach channels: multichannelgovxrm.com
Deployment options: cloudgovxrm.com
Audit trails: Yesgovxrm.com

Facts

Purpose: GovXRM is a constituent relationship platform for government that unifies resident relationships, cases, and services.govxrm.com · 30 Sept 2026
Core modules: The platform has six capabilities: XRM Profile, XRM Case, XRM Portal, XRM Insight, XRM Connect, and XRM Automate.govxrm.com · 30 Sept 2026
Unified profiles: XRM Profile provides a unified record for residents, businesses, and properties with cross-department linkage, identity verification, and deduplication.govxrm.com · 30 Sept 2026
Resident portal: XRM Portal is a branded, mobile-first self-service portal with support for the top 30 US languages, WCAG 2.1 AA accessibility, status tracking, e-signatures, and online payments.govxrm.com · 30 Sept 2026
Integrations: XRM Connect provides REST API access, legacy adapters for Accela and Tyler Munis, Esri ArcGIS integration, finance synchronization, and state data exchange connectors.govxrm.com · 30 Sept 2026
Automation: XRM Automate provides rules-based routing, SLA triggers, resident notifications, form pre-population, and license or permit renewal reminders.govxrm.com · 30 Sept 2026
Security hosting: GovXRM is built on Microsoft Azure Government with US-only government data centers and FedRAMP High-aligned controls.govxrm.com · 30 Sept 2026
Compliance alignment: The site says the platform is designed to meet IRS, CJIS, HIPAA, ITAR, Section 508, WCAG 2.1 AA, and CPRA requirements.govxrm.com · 30 Sept 2026
Identity and audit: Microsoft Entra ID single sign-on and a tamper-proof audit trail are included platform capabilities.govxrm.com · 30 Sept 2026
Deployment: GovXRM says most agencies can go live within 90 days, with a typical implementation timeline of 60–90 days.govxrm.com · 30 Sept 2026
Target customers: The platform is designed for federal, state, county, city, township, tribal, and special-district governments.govxrm.com · 30 Sept 2026
Support response: The procurement team says requested documentation is sent to a work email within one business day.govxrm.com · 30 Sept 2026
Payment fee limit: Third-party payment processing, merchant acquiring, interchange, card-network, banking, chargeback, dispute, refund, payout, and processor fees are separate from GovXRM Payments licensing.govxrm.com · 30 Sept 2026