Ready311

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Ready311 is ranked #4 of 27 in public sector CRM software on Inferse. It runs on Android, API, iOS, Web.

Compared on public sector CRM software

Case management: Yesready311.com
Constituent records: Yesready311.com
Outreach channels: multichannelready311.com
Audit trails: Yesready311.com

Facts

Product: Ready311 is a 311 CRM for local governments, combining resident intake, mass notifications, GIS, and reporting.ready311.com · 1 Oct 2026
Request intake: Requests can enter through web, mobile, phone, email, SMS, and walk-ins, then receive assignment rules, status updates, and SLA timers.ready311.com · 1 Oct 2026
Notifications: Mass notifications support SMS, email, mobile push, and voice broadcasts targeted by boundary, sub-jurisdiction, or subscription topic.ready311.com · 1 Oct 2026
GIS: The platform is built on PostGIS and provides request maps, heat maps, boundary editing, public map portals, and custom layers.ready311.com · 1 Oct 2026
Analytics: Ready311 provides dashboards, weekly performance digests, public statistics pages, and PDF or CSV exports.ready311.com · 1 Oct 2026
Mobile apps: Resident iOS and Android apps support photo and GPS reporting, while a staff field app supports assignments, status updates, and closures.ready311.com · 1 Oct 2026
Integrations: Ready311 offers Open311 endpoints, a v2 JSON API, Stripe-powered payments, outbound submissions to upstream Open311 endpoints, and token-based authentication with per-key scopes.ready311.com · 1 Oct 2026
Security controls: Staff two-factor authentication is available through Google Authenticator, email PIN, or SMS PIN, with role-based menu permissions and an audit log on every status change.ready311.com · 1 Oct 2026
Uptime: The company says it runs a 99.5% uptime SLA.ready311.com · 1 Oct 2026
Scale: Ready311 says it scales from a single department pilot to county-wide deployments routing tens of thousands of requests per month.ready311.com · 1 Oct 2026
Support: Every jurisdiction receives a named account contact plus email and phone support Monday through Friday from 8:00 AM to 5:00 PM EST.ready311.com · 1 Oct 2026
Implementation: Small jurisdictions are usually live in 2–4 weeks, while multi-department rollouts with integrations and data migration typically take 6–12 weeks.ready311.com · 1 Oct 2026
Privacy and encryption: The privacy policy says personal information is kept behind secured networks with limited access and sensitive information is encrypted using SSL.ready311.com · 1 Oct 2026
Security limitation: The privacy policy says the company does not use vulnerability scanning or scanning to PCI standards.ready311.com · 1 Oct 2026