CloudTalk AI Voice Agent
Ranked in Business Phone Systems ·Free trial
About
CloudTalk AI Voice Agent combines a business phone system with voice agents for small and mid-sized sales and support teams. It handles inbound and outbound calls and supports handoff from AI to a human agent. AI Receptionist answers FAQs, routes calls conversationally, collects contact information, takes messages, blocks spam and robocalls, and provides inbound coverage around the clock. It understands more than 70 languages and accents; the service supports more than 60 languages. AI Specialist adds identity authentication, multi-step issue resolution, real-time workflows, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. Integrations include Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom. Custom connections can use its REST API, webhooks, workflow automation, Zapier, or Make; API access is available on Essential and above. US pricing lists AI Receptionist at 99.00 USD per month for 200 minutes and AI Specialist at 349.00 USD per month for 1,000 minutes. A 14-day trial is listed.
Who it is for
It suits small and mid-sized sales or support teams that handle inbound or outbound calls and want AI call handling with human handoff. Teams connecting custom CRMs should note API access begins on Essential and above.
What is good
- Inbound and outbound calling with human handoff
- Receptionist covers FAQs, routing, and messages
- Supports more than 60 languages
- REST API, webhooks, Zapier, and Make
- 24/7 chat and email support in all plans
What to know first
- US Receptionist plan includes 200 minutes
- API access is available on Essential and above
Verdict
CloudTalk combines call handling, voice-agent workflows, and CRM connectivity, with browser, desktop, and mobile access. Review the included minutes and the relevant plan pricing before choosing between Receptionist and Specialist.
Compared on business phone systems
- Free plan
- Nocloudtalk.io
Facts
- What it does
- CloudTalk describes itself as an AI-powered business phone system and AI Voice Agent platform for small and mid-sized sales and support teams.cloudtalk.io · 30 Sept 2026
- Calling coverage
- The AI Voice Agent pricing page lists 24/7 inbound and outbound calling with human handoff from AI to an agent.cloudtalk.io · 30 Sept 2026
- Languages
- The pricing page states that the service supports more than 60 languages and that AI Receptionist understands 70+ languages and accents.cloudtalk.io · 30 Sept 2026
- Receptionist capabilities
- AI Receptionist answers FAQs, routes calls conversationally, collects contact data, takes messages, blocks spam and robocalls, and provides 24/7 inbound coverage.cloudtalk.io · 30 Sept 2026
- Specialist capabilities
- AI Specialist adds identity authentication, real-time workflows, multi-step issue resolution, payment and invoice handling, calendar synchronization, automated rescheduling, and live and post-call analytics.cloudtalk.io · 30 Sept 2026
- Integrations
- CloudTalk lists integrations including Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom.cloudtalk.io · 30 Sept 2026
- Custom connectivity
- CloudTalk provides a public REST API, webhooks, workflow automation, Zapier, and Make for connecting custom or in-house CRMs; API access is available on Essential and above.help.cloudtalk.io · 30 Sept 2026
- Security and compliance
- CloudTalk states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework.cloudtalk.io · 30 Sept 2026
- Encryption
- CloudTalk says its security measures include end-to-end call encryption, secure call recording, 256-bit encryption, and TLS/SSL API and application endpoints.cloudtalk.io · 30 Sept 2026
- Support
- CloudTalk pricing states that 24/7 chat and email support is included in all plans.cloudtalk.io · 30 Sept 2026
- Desktop and web access
- CloudTalk Phone is available through a browser and desktop apps for Mac, Windows, and Linux; Windows support is for Windows 10 and 11.help.cloudtalk.io · 30 Sept 2026
- Mobile access
- CloudTalk Go provides iOS and Android apps for calls, messages, contacts, and call history.help.cloudtalk.io · 30 Sept 2026
- Scale
- CloudTalk says it was founded in Bratislava in 2016 and is used by more than 5,500 businesses across over 100 countries.cloudtalk.io · 30 Sept 2026
Company
- Founded
- 2016cloudtalk.io · 28 Sept 2026
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Where it ranks on Inferse
- Best Business Phone Systems in 2026#36 of 174
- Best Call Center Software in 2026#26 of 126
- Best Voicemail Drop Software in 2026#5 of 42
- Best Predictive Dialer Software in 2026#4 of 27
Sources
- cloudtalk.io/our-story/· checked 30 Sept 2026
- cloudtalk.io/ai-voice-agent-pricing/· checked 30 Sept 2026
- cloudtalk.io/ai-voice-solutions/· checked 30 Sept 2026
- help.cloudtalk.io/en/articles/16012908-integrating-custom· checked 30 Sept 2026
- cloudtalk.io/security/· checked 30 Sept 2026
- cloudtalk.io/pricing/· checked 30 Sept 2026
- help.cloudtalk.io/en/articles/5349174-cloudtalk-introduct· checked 30 Sept 2026
- help.cloudtalk.io/en/articles/13741994-using-cloudtalk-go· checked 30 Sept 2026
- cloudtalk.io/ai-voice-agent/· checked 28 Sept 2026