Deskwoot
Ranked in WhatsApp Customer Service Software ·Free plan· paid from $3.20/mo
About
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation. Its shared inbox handles live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly allowances that vary by plan. Automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies are also available, depending on the plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear beside conversations. Deskwoot says customer data is hosted in the EU and describes encryption in transit and at rest, malware scanning, and tenant-isolated file storage. The free iPhone app supports push notifications and the shared inbox, but Android is not yet supported. Paid plans have a 7-day trial; Startup starts at 3.20 USD per month when billed annually, or $4 if paid monthly. WhatsApp and SMS carrier fees are passed through at cost.
Who it is for
Deskwoot suits solo founders through larger support teams that need a shared inbox, AI assistance, or customer help content. Its plan descriptions also address teams needing multilingual support, compliance, SLAs, or API access.
What is good
- Shared inbox covers eight named channels
- Fynn AI bot hands conversations to human agents
- Copilot suggests, summarizes, translates, and edits
- Includes integrations such as Shopify and Slack
- Free iPhone app supports push notifications
What to know first
- Android is not yet supported
- Copilot conversation allowances vary by plan
- WhatsApp and SMS carrier fees pass through at cost
Verdict
Deskwoot combines multiple support channels with AI and automation, while plan details shape the available allowances and controls. Check channel costs, plan-specific features, and the lack of Android support against your team’s needs.
Compared on WhatsApp customer service software
- Free plan
- Yesdeskwoot.com
- Paid from
- $3.20/user/modeskwoot.com
- Shared inbox
- Yesdeskwoot.com
- Conversation routing
- round_robindeskwoot.com
- Conversation retention
- 180 daysdeskwoot.com
- Team collaboration
- Yesdeskwoot.com
- WhatsApp templates
- Yesdeskwoot.com
Facts
- Product
- Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform.deskwoot.com · 3 Oct 2026
- Channels
- Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel.deskwoot.com · 3 Oct 2026
- AI support
- The Fynn AI bot can answer customer questions using help center content, website pages, PDFs, and FAQs, and hand conversations to human agents.deskwoot.com · 3 Oct 2026
- Agent Copilot
- AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan.deskwoot.com · 3 Oct 2026
- Integrations
- Listed integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost.deskwoot.com · 3 Oct 2026
- E-commerce
- Shopify, WooCommerce, and Stripe information can appear alongside conversations, including order, payment, and refund details.deskwoot.com · 3 Oct 2026
- Security
- Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage.deskwoot.com · 3 Oct 2026
- Privacy
- The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA.deskwoot.com · 3 Oct 2026
- Access controls
- Features include optional two-factor authentication, custom roles, granular permissions, and audit logs; some are plan-specific.deskwoot.com · 3 Oct 2026
- Support automation
- The product includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, with availability depending on plan.deskwoot.com · 3 Oct 2026
- Mobile app
- Deskwoot offers a free iPhone app for every plan that supports push notifications and the shared inbox; the page says Android is not yet supported.deskwoot.com · 3 Oct 2026
- Trial and billing
- Paid plans have a 7-day free trial, and WhatsApp and SMS carrier fees are passed through at cost.deskwoot.com · 3 Oct 2026
- Target teams
- The maker describes Hacker as for solo founders, Startup for teams needing a help center and AI bot, Business for multi-team or multilingual support, and Enterprise for compliance, SLA, or API needs.deskwoot.com · 3 Oct 2026
Company
- Headquarters
- Cheyenne, Wyoming, United Statesdeskwoot.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- deskwoot.com/features· checked 3 Oct 2026
- deskwoot.com/channels· checked 3 Oct 2026
- deskwoot.com/pricing· checked 3 Oct 2026
- deskwoot.com/mobile· checked 3 Oct 2026
- deskwoot.com· checked 28 Sept 2026