Genesys Cloud CX

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Output—per 1M tokens

Context—tokens

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About

Genesys Cloud CX is ranked #20 of 126 in call center software on Inferse, made by Genesys Cloud CX (Menlo Park, California, United States). It runs on Web, Windows, macOS, iOS, Android. There is no free plan. Paid plans start at $75/mo.

Compared on call center software

Free plan: Nogenesys.com

Facts

Free plan: Nogenesys.com · 22 Sept 2026
Paid from: 75genesys.com · 22 Sept 2026
Annual Commitment: Prices shown are based on an annual commitment.genesys.com · 27 Sept 2026
Usage Pricing: Usage-based pricing may apply.genesys.com · 27 Sept 2026
Trial Refund: No refund policy is stated on the supplied pages.genesys.com · 27 Sept 2026
Workspace Access: Associate experience is available for workspace and mobile.genesys.com · 27 Sept 2026
Security Compliance: The platform includes enterprise-grade security, compliance and governance.genesys.com · 27 Sept 2026
Encryption: Encryption details are not stated on the supplied pages.genesys.com · 27 Sept 2026
Certifications: Specific security certifications are not stated on the supplied pages.genesys.com · 27 Sept 2026
Team Roles: The platform supports AI strategists, contact center operations, service teams, IT and developers.genesys.com · 27 Sept 2026
AI Governance: AI agents and guardrails can be governed across the platform.genesys.com · 27 Sept 2026
Business Integrations: Connects with Salesforce, ServiceNow, AppFoundry and open APIs.genesys.com · 27 Sept 2026
Support Resources: Support includes a portal for submitting and tracking tickets plus a knowledge network.genesys.com · 27 Sept 2026
Phone Support Hours: Representatives are available Monday-Friday, 8 a.m.-6 p.m. Pacific.genesys.com · 27 Sept 2026
Annual Conversations: Genesys reports 29 billion real-time conversations annually as of fiscal year 2026.genesys.com · 27 Sept 2026
Included AI Tokens: The organization allowance is 250 named or 350 concurrent tokens per month.genesys.com · 27 Sept 2026

Company

Company Headquarters: Genesys lists its headquarters in Menlo Park, California.genesys.com · 27 Sept 2026
Founded: 1990genesys.com · 23 Sept 2026
Headquarters: Menlo Park, California, United Statesgenesys.com · 23 Sept 2026